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8 Posts
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231744
July 18th, 2012 16:00
PowerConnect 3524p (The MAC address is not valid. You must set it now! )Error
Hi, i have a dell 3524p. It powers up fine but promp message asking for mac address and keep asking password which i can't figure out. Please let me know if you can help. Much appreciate.
Boot1 Checksum Test...............................PASS
Boot2 Checksum Test...............................PASS
Flash Image Validation Test.......................PASS
BOOT Software Version 1.0.0.08 Built 29-Nov-2007 16:38:01
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PowerConnect 3524 board based on Orion 88F5181 ARM926EJ processor
64 MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.
Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
The MAC address is not valid. You must set it now!
Enter password :
invalid password !!
Enter password :
invalid password !!
Enter password :
No Events found!
DELL-Willy M
802 Posts
0
July 18th, 2012 17:00
There is a default password available. For security reasons it is not something that we can share thru the Community Forums. You will need to call into phone support. They will be happy to assist in getting this resolved as quick as possible. I hope you can understand the reasoning behind this procedure.
If located in the United States:
Small & Medium Business Technical Support 1-499 employees 1-800-456-3355
Large Enterprise Technical Support 500+ employees 1-800-822-8965
KevinNguyen1111
8 Posts
0
July 18th, 2012 18:00
I gave them a call but they couldn't figure it out. Does anyone have any tips?
DELL-Willy M
802 Posts
0
July 27th, 2012 11:00
Did you ever get this resolved? I tried sending an email with further options to the email provided on your user account. If you are needing further assistance you can email me.
eugenics
1 Message
0
August 8th, 2013 15:00
I am having exactly the same problem with my 3548 switch. Can you also send me that email please??
Thanks
RocketTech
2 Posts
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March 19th, 2014 18:00
I'm having the same issue with a 3524P- any help would be appreciated.
martian333
1 Message
0
June 4th, 2014 08:00
Daniel C, I am having the same issue. Could you please send me the instructions to correct this also?
Thank you.
lifestyle8888
1 Message
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September 3rd, 2014 02:00
I am having the same issue. Could you please send me the instructions to correct this also?
Thank you.
Grephith
3 Posts
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November 24th, 2014 08:00
May I get the password as well? I cannot get into my device too.
dwulik
1 Message
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December 4th, 2014 05:00
Daniel C, I have the same problem with my PowerConnect 3548. Please help.
madupree
1 Message
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December 29th, 2014 18:00
Daniel C, I have the same problem with my PowerConnect 3524 Please help.
Lost information from before
DELL-Josh Cr
Community Manager
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9.6K Posts
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43.1K Points
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December 30th, 2014 14:00
I sent you the email madupree.
RonEaton49
1 Message
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January 20th, 2015 08:00
Daniel C, I am having the same problem. could you send me the instructions as well please.
Thank you, Ron Email id removed per privacy policy>
Jason_FM
4 Posts
0
October 20th, 2015 09:00
I am also having this MAC issue, could you please send me the instructions? Thanks!
Jason_FM
4 Posts
0
October 20th, 2015 09:00
I am having the same issue, could you please send me the email? Thanks!
syadnom
1 Message
0
December 30th, 2015 14:00
Same problem here, please help!