brucejg1
1 Nickel

x1026p and x1018p

We have a few of these switches and about every 2 weeks or so, we lose the ability to manage them.  By this I mean the following:

1) The web portal never completely loads

2) We connect via ssh and can log in, but entering a command results in the command no completing and not returning to a prompt

The only remedy is to reboot.

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6 Replies
Moderator
Moderator

RE: x1026p and x1018p

What firmware are these switches on? Any messages recorded in the logs? Does the switch still pass traffic during this period of time?

Daniel Covey
Dell EMC| Enterprise Support Services
Get support on Twitter:@DellCaresPRO
Download our QRL app:iOS, Android, Windows
Dell Networking Resources

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brucejg1
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RE: x1026p and x1018p

They are on 3.0.0.90.  They still pass traffic when this occurs.

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Moderator
Moderator

RE: x1026p and x1018p

Were you able to look at the logs? Logs and Alerts>Logs. There may be some messages that help point us in the right direction.

I suggest also recording when this behavior occurs during the day, and any specific network activity that may be occurring. See if a pattern can be identified.

Do you have any other switches exhibiting this behavior? Or is it just this one?

Daniel Covey
Dell EMC| Enterprise Support Services
Get support on Twitter:@DellCaresPRO
Download our QRL app:iOS, Android, Windows
Dell Networking Resources

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brucejg1
1 Nickel

RE: x1026p and x1018p

We are not logging to a log server and the logs were lost when we rebooted.  It does not seem to fit a pattern.

We have several x1018P switches and we had a problem with one of them earlier this week, as described in this post:

en.community.dell.com/.../20012103

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Moderator
Moderator

RE: x1026p and x1018p

Logging can play an important role when troubleshooting issues. Sometimes logs do not lend any insight, but without them we go straight to deductive reasoning.

Daniel Covey
Dell EMC| Enterprise Support Services
Get support on Twitter:@DellCaresPRO
Download our QRL app:iOS, Android, Windows
Dell Networking Resources

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brucejg1
1 Nickel

RE: x1026p and x1018p

This switch is doing nothing.  It has 6 PCs, 8 VoIP phones, a printer and a server.  The only "complicated" part of the config is that is has the 2 SFP ports configured as trunks.  But it is passing very little traffic.  This is odd behavior as the switch should just run all day.

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