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1397 WLAN Mini-Card stops working only when lots of data streaming
I have a Dell Studio PC with a Dell Wireless 1397 WLAN Mini-Card. OS is Windows 7 with SP1. Intel Core 2 Duo T5800 2.00 GHz
In general I have no problems with my WIFI with simple browsing and most of my routine activities online. But any time I stream video (like youtube), music or download a large file, my WIFI spontaneously turns off. I need to either restart the computer or put the computer to sleep/wake it up for the WIFI to work again.
I have the latest drivers for the Wireless card. I scanned the forums and didn't see this problem reported elsewhere. Has anyone else had this experience? I realize this is an old computer so I may have to install an external wireless adaptor, but I wanted to ask around before doing so.
Thanks
PudgyOne
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May 17th, 2013 09:00
rheum,
Can you run Network Interface and post that information back here.
Rick
rheum
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May 18th, 2013 08:00
Here is the interface as requested. Thanks for helping!
There is 1 interface on the system:
Name : Wireless Network Connection
Description : Dell Wireless 1397 WLAN Mini-Card
GUID : fd139ab8-c5c4-42b3-a80f-06f071c2f000
Physical address : 00:22:69:56:b8:ba
State : connected
SSID : Nash Vegas
BSSID : b8:e6:25:7a:dd:70
Network type : Infrastructure
Radio type : 802.11g
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 412316.9
Transmit rate (Mbps) : 412316.9
Signal : 62%
Profile : Nash Vegas
Hosted network status : Not available
PudgyOne
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May 19th, 2013 12:00
rheum,
First try...
Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on advanced. Look for Antenna Diversity. If the adapter has this setting, change it from Auto to Aux
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
If the connection still does not work, try changing the router settings to WPA-PSK(TKIP) Security(Personal) and try using channel 11. See if you can connect.
Rick
rheum
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May 19th, 2013 21:00
Rick,
Thanks for the tips. I tried the first 4 with no change in performance. Have to wait until tomorrow to mess around with the router settings and see if that works.
A *brilliant* thought just dawned on me. Does anyone think buying an external wireless card will do the job?
Jay
PudgyOne
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May 20th, 2013 11:00
Jay,
Buying an external wireless usb adapter works for all systems. We try to help get the one working inside. If people don't want to open the system and reseat/replace the adapter and feel comfortable with a wireless usb adapter, that's ok. I have one in case it's needed. had a wireless adapter fail, onlt after I purchased the adapter, did I find out the wireless card workds, just somehow got turned off.
Rick
rheum
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May 20th, 2013 16:00
I tried changing the wireless settings as you mentioned above and changed to Channel 11 but still had the same problem. Any other ideas? Thanks a lot Rick, your help is much appreciated
PudgyOne
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May 21st, 2013 09:00
rheum,
You tried WPA-PSK(TKIP) Security(Personal)
Try using it at another location. Does this happen there?
Try a WiFi Hotspot?
Rick
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May 24th, 2013 14:00
Tried it out at my work network and the same thing happened - lost connection with streaming video.. It seems like right before I lose connection the fan really starts to make a lot of noise and the computer gets warmer. Could overheating be the culprit?