Hello.
i have Inspiron 15-3542 Laptop(New).
OS : windows 7 64x
When i try to install Bluetooth + wirlless driver it asks me "Activate Bluetooth Using Wireless Switch" .
I tried to press f2 & fn+f2 & fn+PerScr . But no changes
i downloaded this drivers
Please help me!!!
Test Event Logs
SupportAssist Log File |
13 مايو, 2015 08:21:16 م |
Overall Test Result: Completed |
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Generic Bluetooth Adapter |
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Bluetooth Test |
Test Started |
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13/05/2015 08:15:12 م |
Test Finished: |
Completed |
13/05/2015 08:18:53 م |
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Operating System |
Name |
Microsoft Windows 7 Ultimate Edition (64-bit) |
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Windows Directory |
d:\windows |
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System Directory |
d:\windows\system32 |
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Maximum OS Memory |
192.00 GB |
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Windows Experience Index |
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Memory (RAM) Subscore |
7.3 |
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Graphics (Aero) Subscore |
4.4 |
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Gaming Graphics Subscore |
6.6 |
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Primary Disk Subscore |
5.9 |
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Assessment State |
Hardware has changed since last assessment. Scores are from previous assessment. |
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Assessment Date |
10/05/2015 05:25:31 م |
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Firewall - Windows Firewall |
Windows Firewall Enabled |
Yes |
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ePPID |
CN0926J6762064B802NC |
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Standard AHCI 1.0 Serial ATA Controller |
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Location |
PCI bus 0, device 31, function 2 |
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PCI Identification |
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Vendor Name |
Intel Corporation |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\msahci.sys |
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Intel(R) USB 3.0 eXtensible Host Controller |
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Location |
PCI bus 0, device 20, function 0 |
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Type |
USB xHCI Controller (USB 3.0) |
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PCI Identification |
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Vendor Name |
Intel Corporation |
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Driver Provider |
Intel(R) Corporation |
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Driver Version |
2.5.3.34, 11-18-2013 |
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Driver |
d:\windows\system32\drivers\iusb3xhc.sys |
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Standard Enhanced PCI to USB Host Controller |
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Location |
PCI bus 0, device 29, function 0 |
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Type |
USB EHCI Controller (USB 2.0) |
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PCI Identification |
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Vendor Name |
Intel Corporation |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\usbehci.sys |
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Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (CPU:0) |
Name |
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz |
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Performance |
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Max Qualified Speed |
1.70 GHz |
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Max Turbo Boost Speed |
2.69 GHz |
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Multiplier |
x 24.0 (8 - 17) |
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Max Turbo Boost Ratio |
x 27 |
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Features |
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 |
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Cache Summary |
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L1 Data Cache |
2 x 32.00 kB |
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L1 Instruction Cache |
2 x 32.00 kB |
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L1 Data Cache |
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Associativity |
8-Way Set-Associative |
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L1 Instruction Cache |
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Associativity |
8-Way Set-Associative |
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L2 Cache |
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Associativity |
8-Way Set-Associative |
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L3 Cache |
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Associativity |
12-Way Set-Associative |
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System Memory |
Total Physical Memory |
8.00 GB |
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Maximum Supported Memory |
8.00 GB |
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Page Files |
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Page File d:\pagefile.sys |
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8192 MB DDR3 (1600 MHz) |
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Memory Type |
DDR3 (1600 MHz) |
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Memory Manufacturer |
Kingston |
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Memory Part Number |
KN2M64-ETB |
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Memory Serial Number |
C22060E6 |
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Main Battery |
Battery Name |
DELL FW1MN41 |
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Manufacturer Name |
SMP-SAN2.8 |
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Battery Serial Number |
2866 |
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Designed Capacity Percentage |
95 |
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Current Charge Percentage |
100 |
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Full Charged Capacity |
38.95 Wh |
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Designed Capacity |
41.44 Wh |
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Network Card - Dell Wireless 1705 802.11b/g/n (2.4GHZ) |
Vendor Name |
Qualcomm Atheros |
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Driver Provider |
Qualcomm Atheros Communications Inc. |
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Driver Version |
10.0.0.315, 5-11-2015 |
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Network Card - Realtek PCIe FE Family Controller |
Vendor Name |
Realtek Semiconductor Co., Ltd. |
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Serial Number |
01-00-00-00-36-4C-E0-00 |
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MAC Address |
74:e6:e2:20:42:4f |
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Current Speed |
100.00 Mbps |
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Gateway IP Address |
192.168.1.1 |
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Driver Version |
7.88.617.2014, 6-17-2014 |
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Bluetooth Port - Generic Bluetooth Adapter |
Bluetooth Port Address |
(C0:38:96:41:05:04) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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ST1000LM024 HN-M101MBB ATA Device |
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Model Number |
ST1000LM024 HN-M101MBB |
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Serial Number |
S314J90FA57099 |
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Firmware Revision |
2BA30003 |
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Sector Information |
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Physical Sector Size |
4 KB |
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Logical Sector Size |
512 B |
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Logical Sector Count |
1953525168 |
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Supported Standards |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
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Negotiated Signaling Speed |
6.0 Gbps |
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Total Data Written |
3.49 GB |
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Temperature Information |
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Maximum Temperature (Power Cycle) |
43 C |
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Maximum Temperature (Lifetime) |
48 C |
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Maximum Temperature Limit |
85 C |
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Minimum Temperature Limit |
-10 C |
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SMART Attributes |
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Pending Reallocation Count |
0 |
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Offline Scan Uncorrectable Errors |
0 |
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Security Information |
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Status |
User password not set, Security is unlocked, Security is frozen |
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Master Password Capability |
High Security |
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Excessive Password Attempts |
No |
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C: |
Volume Serial Number |
94EB-3411 |
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Volume Free Space |
46.70 GB |
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Volume Used Space |
23.30 GB |
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Osother - |
Volume Serial Number |
7EB4-0058 |
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Volume Free Space |
6.30 GB |
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Volume Used Space |
23.71 GB |
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My Work - E: |
Volume Serial Number |
3687-81C0 |
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Volume Capacity |
200.01 GB |
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Volume Free Space |
162.25 GB |
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Volume Used Space |
37.76 GB |
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Programs - F: |
Volume Serial Number |
38D8-2880 |
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Volume Capacity |
130.00 GB |
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Volume Free Space |
64.34 GB |
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Volume Used Space |
65.66 GB |
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Courses - G: |
Volume Serial Number |
3B2F-FB30 |
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Volume Capacity |
130.00 GB |
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Volume Free Space |
101.48 GB |
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Volume Used Space |
28.53 GB |
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Entertainment - H: |
Volume Serial Number |
3D91-6AD0 |
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Volume Capacity |
130.00 GB |
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Volume Free Space |
51.94 GB |
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Volume Used Space |
78.07 GB |
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Special - I: |
Volume Serial Number |
3FFC-5050 |
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Volume Capacity |
130.00 GB |
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Volume Free Space |
79.21 GB |
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Volume Used Space |
50.79 GB |
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Others - J: |
Volume Serial Number |
428D-3460 |
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Volume Capacity |
111.14 GB |
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Volume Free Space |
50.43 GB |
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Volume Used Space |
60.71 GB |
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PLDS DVD+-RW DU-8A5LH ATA Device |
Model Number |
PLDS DVD+/-RW DU-8A5LH |
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Drive Serial Number |
CN0YYCRW736394AK53SOA02 |
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Supported Standards |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
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Readable Media |
CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL |
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Writable Media |
CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL |
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Write Strategy |
TAO, SAO, RAW, RAW-MS |
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Video Card - Intel(R) HD Graphics Family |
Vendor Name |
Intel Corporation |
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Video Card Chip Type |
Intel(R) HD Graphics Family |
|
Video Card Memory |
1.00 GB |
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Video Card BIOS |
Intel Video BIOS |
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Driver Provider |
Intel Corporation |
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Driver Version |
10.18.14.4080, 1-5-2015 |
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Video Card - NVIDIA GeForce 820M |
Vendor Name |
NVIDIA Corporation |
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Negotiated Link Width |
x4 (maximum x8) |
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Video Card Memory |
2.00 GB |
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Video Card BIOS |
75.17.86.00.04 |
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Driver Version |
9.18.13.4752, 2-5-2015 |
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Display - Generic PnP Monitor |
Mode |
1366 x 768 (32-bit) (60 Hz) |
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Preferred Mode |
1366 x 768 (60 Hz) |
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Video Capture Device - Integrated Webcam |
Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 21/06/2006 |
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Sound Card - High Definition Audio Device |
Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 7-13-2009 |
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Driver |
d:\windows\system32\drivers\hdaudio.sys |
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USB Hub |
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USB Device Speed |
USB 2.0 (High-speed) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\usbhub.sys |
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Microsoft 3-Button Mouse with IntelliEye(TM) |
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USB Device Speed |
USB 1.0 (Low-speed) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\hidusb.sys |
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Integrated_Webcam_HD |
Manufacturer |
CNFDH85K4120100038K2 |
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USB Device Speed |
USB 2.0 (High-speed) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\usbccgp.sys |
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Generic Bluetooth Adapter |
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USB Device Speed |
USB 1.1 (Full-speed) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\bthusb.sys |
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Keyboard - Standard PS/2 Keyboard |
Manufacturer |
(Standard keyboards) |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Driver |
d:\windows\system32\drivers\i8042prt.sys |
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Mouse - Microsoft USB Wheel Mouse Optical |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Mouse - PS/2 Compatible Mouse |
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Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Mouse - Microsoft 3-Button Mouse with IntelliEye(TM) |
Driver Provider |
Microsoft |
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Driver Version |
6.1.7600.16385, 6-21-2006 |
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Microsoft XPS Document Writer |
Model |
Microsoft XPS Document Writer |
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Path |
Microsoft XPS Document Writer |
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Driver Version |
6.1.7600.16385 |
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Driver |
D:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll |
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Product Version: 1.0.6584.81
2669683
1 Message
1
May 13th, 2015 10:00
try to uninstall your wireless driver and bluetooth and install this one www.dell.com/.../DriversDetails;fileId=3447047461&osCode=WB64A&productCode=inspiron-15-3542-laptop&languageCode=EN&categoryId=NI
Basim Kamal
6 Posts
0
May 13th, 2015 16:00
it is for windows 8 not windows 7 ?
jessy.holiday
371 Posts
0
May 15th, 2015 08:00
this is the driver u need to install. u might have made the same mistake i did and downloaded the latest. not the right one. and when u install this one, one of the install options is to "fix or repair??) the whole mess.
i also own a 3542