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Basim Kamal

6 Posts

121240

May 13th, 2015 04:00

Activate Bluetooth Using Wireless Switch appear after pess fn+prtscr

Hello.

i have  Inspiron  15-3542 Laptop(New).

OS : windows 7 64x

When i try to install Bluetooth + wirlless driver it asks me "Activate Bluetooth Using Wireless Switch" .

I tried to press f2 & fn+f2 & fn+PerScr . But no changes

i downloaded this drivers

 

Please help me!!!

Test Event Logs

SupportAssist Log File
13 مايو, 2015 08:21:16 م
Overall Test Result: Completed
 
Generic Bluetooth Adapter
Bluetooth Test
Test Started   13/05/2015 08:15:12 م
Test Finished: Completed 13/05/2015 08:18:53 م

System Summary
Product Inspiron 3542
 
 

Operating System
Operating System
Name Microsoft Windows 7 Ultimate Edition (64-bit)
Build Number 7600
DirectX Version 11
Windows Directory d:\windows
System Directory d:\windows\system32
Maximum OS Memory 192.00 GB
System Name BAS-PC
User Name Bas
Windows Experience Index  
Base Score 4.4
Processor Subscore 6.9
Memory (RAM) Subscore 7.3
Graphics (Aero) Subscore 4.4
Gaming Graphics Subscore 6.6
Primary Disk Subscore 5.9
Assessment State Hardware has changed since last assessment. Scores are from previous assessment.
Assessment Date 10/05/2015 05:25:31 م
Windows Update
Last checked Never

Security
Windows Update
Last checked Never
Firewall - Windows Firewall
Windows Firewall Enabled Yes

Motherboard
Manufacturer Dell Inc.
Product 0926J6
ePPID CN0926J6762064B802NC
BIOS
Vendor Dell Inc.
Release Date 01/12/2015
BIOS Version String A06
ROM Size 2.00 MB
SMBIOS
Version 2.8
ACPI Thermal Zones
THM_
Current Temperature 53 C
Standard AHCI 1.0 Serial ATA Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C03h
Revision 04h
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\msahci.sys
Intel(R) USB 3.0 eXtensible Host Controller
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C31h
Revision 04h
Driver Provider Intel(R) Corporation
Driver Version 2.5.3.34, 11-18-2013
Driver d:\windows\system32\drivers\iusb3xhc.sys
Standard Enhanced PCI to USB Host Controller
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C26h
Revision 04h
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\usbehci.sys

Processors
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (CPU:0)
Name Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
Cores 2
Threads 4
Signature 40651h
Family 6h
Model 45h
Technology 22 nm
Temperature 53 C
Performance  
Max Qualified Speed 1.70 GHz
Max Turbo Boost Speed 2.69 GHz
Current Speed 2.39 GHz
Multiplier x 24.0 (8 - 17)
Max Turbo Boost Ratio x 27
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary  
L1 Data Cache 2 x 32.00 kB
L1 Instruction Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 53 C
Threads 2
Core : 1
Temperature 50 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 7.91 GB
Page File d:\pagefile.sys
Location d:\pagefile.sys
Size 7.91 GB
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Kingston
Memory Part Number KN2M64-ETB
Memory Serial Number C22060E6

Batteries
Main Battery
Battery Name DELL FW1MN41
Manufacturer Name SMP-SAN2.8
Type LION - Lithium Ion
Battery Serial Number 2866
Designed Capacity Percentage 95
Current Charge Percentage 100
Current Charge 41.44 Wh
Full Charged Capacity 38.95 Wh
Designed Capacity 41.44 Wh
Voltage 17.11 V

Communications
Network Card - Dell Wireless 1705 802.11b/g/n (2.4GHZ)
Vendor Name Qualcomm Atheros
Interface PCI Express x1
Driver Provider Qualcomm Atheros Communications Inc.
Driver Version 10.0.0.315, 5-11-2015
Network Card - Realtek PCIe FE Family Controller
Vendor Name Realtek Semiconductor Co., Ltd.
Serial Number 01-00-00-00-36-4C-E0-00
Interface PCI Express x1
Slot Name (SMBIOS) J6B1
MAC Address 74:e6:e2:20:42:4f
Adapter Connected Yes
Current Speed 100.00 Mbps
IP Address 192.168.1.5
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Realtek
Driver Version 7.88.617.2014, 6-17-2014
Bluetooth Port - Generic Bluetooth Adapter
Bluetooth Port Address (C0:38:96:41:05:04)
Service Name BTHUSB
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006

Hard Drives
ST1000LM024 HN-M101MBB ATA Device
Vendor Seagate
Model Number ST1000LM024 HN-M101MBB
Serial Number S314J90FA57099
Firmware Revision 2BA30003
Size 931.5 GB
Marketed Size 1 TB
Cache Size 16 MB
Sector Information  
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 1953525168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Form Factor 2.5"
Rotation Rate 5400 RPM
Total Data Read 3.85 GB
Total Data Written 3.49 GB
Temperature Information  
Temperature 43 C
Maximum Temperature (Power Cycle) 43 C
Maximum Temperature (Lifetime) 48 C
Maximum Recommended 80 C
Maximum Temperature Limit 85 C
Minimum Recommended -5 C
Minimum Temperature Limit -10 C
SMART Attributes  
Power Cycles 264
Power On Hours 881
Load Cycle Count 12218
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 266
Security Information  
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 212 minutes
Excessive Password Attempts No
C:
Volume Serial Number 94EB-3411
File System NTFS
Volume Capacity 70.00 GB
Volume Free Space 46.70 GB
Volume Used Space 23.30 GB
Osother -
Volume Serial Number 7EB4-0058
File System NTFS
Volume Capacity 30.01 GB
Volume Free Space 6.30 GB
Volume Used Space 23.71 GB
My Work - E:
Volume Serial Number 3687-81C0
File System NTFS
Volume Capacity 200.01 GB
Volume Free Space 162.25 GB
Volume Used Space 37.76 GB
Programs - F:
Volume Serial Number 38D8-2880
File System NTFS
Volume Capacity 130.00 GB
Volume Free Space 64.34 GB
Volume Used Space 65.66 GB
Courses - G:
Volume Serial Number 3B2F-FB30
File System NTFS
Volume Capacity 130.00 GB
Volume Free Space 101.48 GB
Volume Used Space 28.53 GB
Entertainment - H:
Volume Serial Number 3D91-6AD0
File System NTFS
Volume Capacity 130.00 GB
Volume Free Space 51.94 GB
Volume Used Space 78.07 GB
Special - I:
Volume Serial Number 3FFC-5050
File System NTFS
Volume Capacity 130.00 GB
Volume Free Space 79.21 GB
Volume Used Space 50.79 GB
Others - J:
Volume Serial Number 428D-3460
File System NTFS
Volume Capacity 111.14 GB
Volume Free Space 50.43 GB
Volume Used Space 60.71 GB

Optical Drives
PLDS DVD+-RW DU-8A5LH ATA Device
Model Number PLDS DVD+/-RW DU-8A5LH
Drive Serial Number CN0YYCRW736394AK53SOA02
Firmware Revision DD11
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter K
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS

Video
Video Card - Intel(R) HD Graphics Family
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.00 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 10.18.14.4080, 1-5-2015
Video Card - NVIDIA GeForce 820M
Vendor Name NVIDIA Corporation
Interface PCI Express x8
Negotiated Link Width x4 (maximum x8)
Video Card Memory 2.00 GB
Video Card BIOS 75.17.86.00.04
GPU : 0
Temperature 52 C
Driver Provider NVIDIA
Driver Version 9.18.13.4752, 2-5-2015
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 21/06/2006

Audio
Sound Card - High Definition Audio Device
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 7-13-2009
Driver d:\windows\system32\drivers\hdaudio.sys

USB Devices
USB Hub
Device Version 0.0.4
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\usbhub.sys
Microsoft 3-Button Mouse with IntelliEye(TM)
Manufacturer Microsoft
Device Version 3.0.0
USB Version 1.1.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\hidusb.sys
Integrated_Webcam_HD
Manufacturer CNFDH85K4120100038K2
Device Version 69.1.4
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\usbccgp.sys
Generic Bluetooth Adapter
Device Version 0.0.1
USB Version 1.1.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\bthusb.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Driver d:\windows\system32\drivers\i8042prt.sys
Mouse - Microsoft USB Wheel Mouse Optical
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Mouse - PS/2 Compatible Mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Mouse - Microsoft 3-Button Mouse with IntelliEye(TM)
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006

Printers
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 6.1.7600.16385
Driver D:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

 

Product Version: 1.0.6584.81

 

2669683

1 Message

May 13th, 2015 10:00

try to uninstall your wireless driver and bluetooth and install this one www.dell.com/.../DriversDetails;fileId=3447047461&osCode=WB64A&productCode=inspiron-15-3542-laptop&languageCode=EN&categoryId=NI

Basim Kamal

6 Posts

May 13th, 2015 16:00

it is for windows 8 not windows 7 ?

jessy.holiday

371 Posts

May 15th, 2015 08:00

this is the driver u need to install. u might have made the same mistake i did and downloaded the latest. not the right one. and when u install this one, one of the install options is to "fix or repair??) the whole mess.

i also own a 3542

Dell Wireless 1705 WiFi + Bluetooth Driver View details
Network_Driver_HP06Y_WN_10.0.0.276_A00.EXE | Update Package for Microsoft® Windows® (272 MB)
Network|
Release date 11 Apr 2014
|Last Updated 14 Apr 2015
|Recommended
0 ? $root.cmsData.detailsVersion + ' ' + VendorVer + ',' + DellVer : (DellVer != null && DellVer.length > 0) ? $root.cmsData.detailsVersion + ' ' + DellVer + ',' + DellVer : (VendorVer != null && VendorVer.length > 0) ? $root.cmsData.detailsVersion + ' ' + VendorVer + ',' + VendorVer : ''" id="dellVendorVersionToolTipHP06Y" style='box-sizing: border-box;'>Version 10.0.0.303,A00
also, u wont have to worry about that bluetooth switch anymore. dont worry about uninstalling or nothing, just install this one and click the option i mentioned about fix or repair

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