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Blue screen error
I bought Dell XPS M1330. but I got blue screen error. Best buy couldn't help me. even dell tech support could not know what the problem is.
I don't know what to do. if someone know about this please help me out.
also, Dell tech support asked me to buy their software warranty $230. It does not make sense to me. They sold the computer with software problem then when I ask for tech support, they request me to buy software warrenty.
PudgyOne
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May 24th, 2009 22:00
justinkmin,
You purchased the computer from Best Buy, so they provide the tech support.
What is the exact error message?
How do you know if it's a software or hardware problem?
How old is the computer? (Warranty issue???)
Press F12 on startup and run the diagnostics and see if there are any problems.
Rick
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May 24th, 2009 23:00
I've also been affected by blue screens and I know how frustrating it can be so... I know your pain... How did the first blue screen appear? I've gotten them usually after I install Windows updates... Was that the case?
justinkmin
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May 25th, 2009 03:00
I purchased this laptop last Aug. 2008. and blue screen error message is below.
STOP: 0x0000003B (0x00000000C0000005, 0Xfffff80002597897, 0Xfffffa60163442E0, 0x0000000000000000)
justinkmin
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May 25th, 2009 03:00
Thank you so much for your understanding my pain. I was been since I purchsed from Best Buy. I don't know exactly when it start this problem but I remember that it was very short period of time from purchasing. within a 3 days. I think, it was problem from factory.
I really don't know what to do now.