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Nic65
1 Copper

Can't connect to the internet - no network controller

Hi

I decided to re-install Vista on my Studio laptop as it was running very slowly.

I reinstalled using the disc and then put in the drivers and utilities disc and all seemed to work ok apart from internet connection.

After much searching I now have ethernet connection (more luck than judgement!) but I still can't find the correct driver for my wireless connection.  I'm afraid to do any more guessing as I did something wierd and lost the ethernet driver for a bit and had to download everything again!

Here are my laptop details as instructed in a previous post 


Host Name: PAM-PC
OS Name: Microsoft© Windows VistaT Home Premium
OS Version: 6.0.6001 Service Pack 1 Build 6001
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free

Registered Organization:

Original Install Date: 15/07/2013, 23:23:56
System Boot Time: 16/07/2013, 23:22:47
System Manufacturer: Dell Inc.
System Model: Studio 1537
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2000 Mhz
BIOS Version: Dell Inc. A07, 03/12/2008
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 3,066 MB
Available Physical Memory: 1,757 MB
Page File: Max Size: 6,370 MB
Page File: Available: 4,888 MB
Page File: In Use: 1,482 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\PAM-PC
Hotfix(s): 147 Hotfix(s) Installed.
[01]: {BD7F3C7C-62CB-4942-8D73-52622C0C40A4}
[02]: {3627785A-179C-424F-92D2-1438FD6972A1}
[03]: {F6F6E209-97ED-422E-88C1-D1199121B958} - Microsoft Works installation
[04]: KB2079403
[05]: KB2207566
[06]: KB2281679
[07]: KB2296011
[08]: KB2305420
[09]: KB2347290
[10]: KB2378111
[11]: KB2387149
[12]: KB2393802
[13]: KB2412687
[14]: KB2416469
[15]: KB2419640
[16]: KB2423089
[17]: KB2442962
[18]: KB2443685
[19]: KB2476490
[20]: KB2478657
[21]: KB2478935
[22]: KB2479943
[23]: KB2481109
[24]: KB2483185
[25]: KB2492386
[26]: KB2503665
[27]: KB2506212
[28]: KB2507618
[29]: KB2507938
[30]: KB2508272
[31]: KB2508429
[32]: KB2509553
[33]: KB2510581
[34]: KB2511455
[35]: KB2518863
[36]: KB2524375
[37]: KB2530548
[38]: KB2533623
[39]: KB2535512
[40]: KB2536275
[41]: KB2536276
[42]: KB2541763
[43]: KB2544521
[44]: KB2544893
[45]: KB2555917
[46]: KB935509
[47]: KB937287
[48]: KB938371
[49]: KB945518
[50]: KB948278
[51]: KB948609
[52]: KB948610
[53]: KB949537
[54]: KB950124
[55]: KB950125
[56]: KB950233
[57]: KB950570
[58]: KB950762
[59]: KB950974
[60]: KB951376
[61]: KB951978
[62]: KB952004
[63]: KB952069
[64]: KB952287
[65]: KB952709
[66]: KB953026
[67]: KB953155
[68]: KB953186
[69]: KB953270
[70]: KB953403
[71]: KB953733
[72]: KB954154
[73]: KB954155
[74]: KB954434
[75]: KB954459
[76]: KB955020
[77]: KB955252
[78]: KB955302
[79]: KB956250
[80]: KB956572
[81]: KB956802
[82]: KB956871
[83]: KB957200
[84]: KB957321
[85]: KB957526
[86]: KB958018
[87]: KB958481
[88]: KB958483
[89]: KB958605
[90]: KB958623
[91]: KB958624
[92]: KB958644
[93]: KB958685
[94]: KB959108
[95]: KB959130
[96]: KB959426
[97]: KB959465
[98]: KB960723
[99]: KB960803
[100]: KB961501
[101]: KB967723
[102]: KB968389
[103]: KB968816
[104]: KB970238
[105]: KB970408
[106]: KB970710
[107]: KB971029
[108]: KB971657
[109]: KB972145
[110]: KB972270
[111]: KB972903
[112]: KB973507
[113]: KB973540
[114]: KB973565
[115]: KB973768
[116]: KB973917
[117]: KB974318
[118]: KB974571
[119]: KB975163
[120]: KB975467
[121]: KB975558
[122]: KB975560
[123]: KB975562
[124]: KB975929
[125]: KB976002
[126]: KB976470
[127]: KB977816
[128]: KB978338
[129]: KB978542
[130]: KB978601
[131]: KB978886
[132]: KB979099
[133]: KB979309
[134]: KB979482
[135]: KB979687
[136]: KB979688
[137]: KB979913
[138]: KB980248
[139]: KB981322
[140]: KB981997
[141]: KB982132
[142]: KB982480
[143]: KB982665
[144]: KB982799
[145]: KB983587
[146]: KB968930
[147]: 940157
Network Card(s): 1 NIC(s) Installed.
[01]: Broadcom NetLink (TM) Gigabit Ethernet
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
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6 Replies
Nic65
1 Copper

Re: Can't connect to the internet - no network controller

oops meant to say if anyone can help I would really appreciate it!!!

Thanks

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Moderator
Moderator

Re: Can't connect to the internet - no network controller

Nic65,

 

The drivers were not installed in the correct order. How to Download and Install Drivers in the Correct Order

 

Download and install in this exact order...

 

Dell System Software, v.6.5.0, A05

 

Intel PM45 Express Chipset Family, GM45 Express Chipset Family, v.8.7.0.1007 , A00

 

Ricoh Card Reader R5C833, v.3.54.05, A01

 

Then download and install...

Broadcom BCM5784M LAN, v.11.9.1.1, A01

 

Go to Dell Warranty Status enter your service tag, click on original configuration. Look and see which wireless adapter is installed. Then go to  Drivers & Downloads enter your service tag, select your operating system, under network, download and install the drivers.

 

Then download and install Dell QuickSet, v.9.2.6, A00

 

Places to look to see if your Connection is enabled

 

 

Rick                                                 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Nic65
1 Copper

Re: Can't connect to the internet - no network controller

Thanks I will do this, should I uninstall anything first???

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Moderator
Moderator

Re: Can't connect to the internet - no network controller

Nic65,

 

Sorry for the delay, work.

 

Just install the drivers in the exact order. You should see things starting to work.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Nic65
1 Copper

Re: Can't connect to the internet - no network controller

Hi Rick

I've tried this a few times but can't find the right driver Smiley Sad

This is the information from my configuration that I think I need to look at

C797C0SERVICE CHARGE..., HYPERTEXT MARKUP LANGUAGE..., WIRELESS..., HMCRD, INSPIRON..., M09

H006K1Card, Network, Half Mini-Card 5100, Screen

P911C0SERVICE CHARGE..., DRIVER..., WIRELESS..., HMCRD, INSPIRON..., M09

And from this I chose this driver

Dell Wireless 5700 VZW Mobile Broadband CDMA EVDO MiniCard, Wireless 5720 VZW Mobile Broadband (EVDO Rev-A) MiniCard, v.2.09.01.14 Build#023, A03

(Driver)

But it doesn't work, says that the software isn't installed.  I then tried the other driver

Dell Wireless 5530 HSPA Mini-Card, v.1.0.11.13, A06

But this doesn't work either.

I've reinstalled the ethernet connection but would love to fix the wireless if you can help?

Thanks again.

I'm on holiday for two weeks after tomorrow but I'll check again after that.

ta

nic

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Moderator
Moderator

Re: Can't connect to the internet - no network controller

Nic,

 

Try Intel Intel(R) WiFi Link 5300, Intel(R) WiFi Link 5100, Intel(R) WiFi Link 5000 Series WLAN Half-Min... for your wireless adapter

 

                                    

Rick                    

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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