Dell DIM4550:Verizon Fios: Can't connect to internet

To help troubleshoot this problem, on the computer with the problem (the Desktop), go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

 

Steve

Thank you for your response, here is the information:

 

Windows IP Configuration

Host Name... Melanie2

Primary DNS Suffix:

Node Type....Hybrid

IP Routing Enabled...: NO

WINS Proxy ENabled....:No

DNS Suffix Search List...: home

 

Ethernet adapter local Area Connection:

 

Connection-specific DNS Suffix. : home

Description...: Intel(R) PRO/100 VE Network Connection

Physical Address...:00-07-E9-D4-0F-FD

Dhcp Enabled...: Yes

Autoconfiguration Enabled...: yes

IP Address...:192.168.1.1

Subnet Mask...:255.255.255.0

Default Gateway...:192.168.1.1

DNS Servers...:192.168.1.1

Lease Obtained...: Sunday, January 20,2008 2:46:17 pm

Lease Expires...:Sunday, January 21, 2008 2:46:17 pm

Good, then it looks like it is getting a valid IP address from the router.  Did disabling McAfee help?

 

If not, try opening a command prompt window again and typing

 

ping dell.com

 

then hit the Enter key - does it get a response or time out.

 

If that command time out, then in the command prompt window type:

 

ping 143.166.83.38

 

then hit the Enter key - does it get a response or time out?

 

Steve

ping dell.com did not go through, but ping 143.166.83.38 did and here is what it says:

Pinging 143.166.83.38 with 32 bytes of data:

Reply from 143.166.83.38: bytes=32 time 50ms TTL=244

Request timed out.

Reply from 143.166.83.38: bytes=32 time 49ms TTL=244

Reply from 143.166.83.38: bytes=32 time 49ms TTL=244

 

Ping statistics for 143.166.83.38:

Packets: sent=4, received =3, lost = 1, (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 49ms, Masimum=50ms, Average = 49ms

Did you type that in or copy and paste?  If you typed it in, are you sure you got it right?  The ip address, gateway address, and dns server address are all the same (192.168.1.1).  I would expect the gateway address and the dns server address to be the same and have this value, but it will never work if the ip address is also 192.168.1.1.

 

Steve

So sorry, the IP address is

192.168.1.2

 

I had typed it in because I am using a different computer to send this as the desktop won't connect.

I did just talk to a non-helpful Verizon rep who said it might be blocked by a firewall, so we disabled the McAfee on the computer.

Try this - open Internet Explorer and type the following into the address bar and then see if it opens the Dell web page:

 

http://143.166.83.38

 

Steve

Thank you very much!

I opened Internet Explorer, got the same message about not being able to open the page.  Then i typed in the address you gave me and a page opened, all white with words on the far left side, kind of stacked on top of each other...things like Desktop, Notebook...like the headers on a web page.  At the bottom of the screen was a message that said,

Done, but with errors on page.

 

I tried right clicking on the red x's to open the attached pictures, but nothing else happened.

However, this is more than i have gotten since this adventure began...

For some reason your computer is not resolving the dns.   In other words, it can't convert an internet URL to an IP address.  

 

One last thing to try - open the Command Prompt window and type the following:

 

ipconfig /flushdns then hit the Enter key.

 

If that doesn't fix it, you might want to contact Verizon Tech Support again and tell them what you have learned.  Hopefully they are more familiar with the router and can suggest a fix. 

 

Steve

I really appreciate all of your help, I will try this last thing and that will be it for tonight!  My husband suggested getting a new computer!!!  Ugh, I hate to transfer data!

thank you again and I will kepp you posted!

Just wanted to give an update...

I had the IT person at my office go to my house and he found that my VPN connection ( which allows me to connect to my office computer from home) would not accept the default router IP address on the new router.  He was able to reconfigure and all is working now.

I really appreciate all of your help!

Melanie

So was it the VPN connection that was causing the problem?  Sorry I didn't think about that, but I'm glad you got it fixed.

 

Steve

Thanks!  I didn't think about that either, I was so focused on the router...but, like anything, going back to the person who set it all up was indeed the right fix! 

Maybe this will help someone else too!