Strudders95
1 Copper

Dell Inspiron 13 5000 network adapter issues

A couple of weeks ago the internet dropped out on my Dell Inspiron 13 5000 and I ran the troubleshooter and it said the network adapter had failed.

I turned my laptop off and back on again and that seemed to fix it temporarily, but recently I've experienced my wifi dropping out for a minute or two then coming back, so I assume the problem is still there.

I have Bluetooth disabled so that can't be interfering with it. Has anyone experienced the same and have an easy fix or do I need to send it in for repair?

Thanks. 

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4 Replies
Community Manager
Community Manager

RE: Dell Inspiron 13 5000 network adapter issues

Hi Strudders95,

Thanks for posting.

Apologies that your system isn't working as expected.

Here is some information from Dell's knowledge base that may be helpful:   http://dell.to/2zvmsuj

Here is a solution one user tried that resolved their issue: http://dell.to/2zvmtyn


Dell-Robert P
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KARTHANG
1 Copper

RE: Dell Inspiron 13 5000 network adapter issues


@dell-robert p wrote:

Hi Strudders95,

Thanks for posting.

Apologies that your system isn't working as expected.

Here is some information from Dell's knowledge base that may be helpful:   http://dell.to/2zvmsuj

Here is a solution one user tried that resolved their issue: http://dell.to/2zvmtyn



Hi, I tried the below mentioned ways , but does not workout. Still same wifi connectivity issues. After logging in for 5 mins I have connectivity , after that suddenly it's getting disconnected. 

My laptop version Inspiron 13 5379 2-in-1 

I bought in best buy , should I return back my laptop or any other workaround available ? pls help

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Ashhtt
1 Copper

RE: Dell Inspiron 13 5000 network adapter issues

Hi,

I am facing the same problem. I have the same Dell laptop model. My laptop connects to the wifi and then after few minutes disconnects. I cannot connect any other device to the wifi thereafter. Once i turn off the laptop, the wifi seems to start working. Please help me fix this issue.

Best,

Ashton.

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Highlighted

Inspiron 5370 - Wifi stop working after recent update

Hi,

I got a dell update recently and after that my wifi completly stop working. I am not getting wifi option. Troubleshoot shows this error - The Qualcomm QCA9377 802.11ac is experiencing driver or hardware related issue. Because of this I am not able to connect to internet in anyways. As this laptop don' have lan port , I am not able to connect from my mobile internet too. Please suggest how to solve this issue.

 

Thanks

Saurabh

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