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Dell Inspiron laptop unable to connect wirelessly to netgear modem
i am having problems connecting or maintaining a wireless connection with my netgear router. i have another laptop that has no issues connecting, and other devices like phones also are able to connect so thinking it must be a laptop issue. the laptop connected fine before and have just changed accounst and modemss recently.
it connects with ethernet and then remains connected briefly when cable removed for perhaps 10 minutes and then drops out.
if i try to connect manually (wireless) it is unable to make a connection ad the trouble shooter cant resolve.
the driver shecks ot as enabled and also being current.
ive tried looging on as an adminsistrator to refresh the connencted devices and this didnt have any impact either.
seems to have run ot of ideas?
in additn my laptop, connects to wirless mobile broadband suggesting it is something to do with the relationship between the specific router and laptop
DELL-Priyanka_S
671 Posts
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August 14th, 2012 10:00
Hi Jonathan,
As you have mentioned, that the laptop connects to the internet with an ethernet cable, however, the connectivity drops when you try connecting wirelessly. This seems to be a problem with the wireless card or may be the connection is not configured properly. To verify, we need to check the drivers as well as the configuration. I would recommend you to try the following steps:
1. Please check for the Wireless Radio switch or press FN+F2 to ensure that the switch is on.
2. Now go to Device Manager and select the wireless driver listed under network adapter.
3. Uninstall the wireless driver and restart the computer.
4. Once the laptop is restarted, reconnect your laptop to the ethernet cable so that there is an internet connection.
5. Once you are connected, go to support.dell.com > click drivers & downloads > insert the system Service Tag > select the wireless driver and install it. You will find the link to update the BIOS on the same page.
6. Once you are done installing the updates, restart the computer and try to connect to the available wireless connection.
In case of any difficulty while performing the above mentioned steps please revert.
Thanks and regards,
Priyanka S
#iworkfordell
Mary G
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August 14th, 2012 11:00
Another thing to consider--you cannot connect with the ethernet cable and remove it and use the wireless. You must reboot the computer without the ethernet cable connected and allow the computer to recognize the wireless network at boot and connect to it. Wired and wireless are 2 separate and different connections
JonathanMAP
5 Posts
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August 16th, 2012 21:00
thanks for your tips.
i am having troble for some reason downloading a new driver ( i have uninstalled already). the new driver is not appearing in the devices manager. ive tried three times .
DELL-Priyanka_S
671 Posts
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August 17th, 2012 15:00
Hi,
Thanks for the reply. I would like to know if you are facing the problem while downloading the file from the Dell’s support site.
Does the driver installation process get completed or not? Make sure you restart the computer once the driver gets installed.
Please reply.
Thanks and Regards
Priyanka S
#iworkfordell
JonathanMAP
5 Posts
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August 17th, 2012 18:00
hithere
yes, from the Dell support site.
process gets completed, i restart laptop, no wireless connectivity still and still no device in device manager. an error that the trouble shooting notifies is that there is no network controller?!
PudgyOne
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August 17th, 2012 20:00
JonathanMAP,
Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.
Rick
JonathanMAP
5 Posts
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August 17th, 2012 22:00
hi rick, thanks for the suggestion. ive copied and pasted as you suggested into notepad but nothig happends, or probably im doing it wrong. are there more steps you are able to provide please
thank you
PudgyOne
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August 18th, 2012 04:00
JonathanMAP,
The Finding System Information would be very helpful. If you have Vista or Windows 7, you should be able to save the notepad and then when you use rich formattinf, if you click on options, you can attach the file.
The file should be located at...
C:\
Rick
JonathanMAP
5 Posts
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August 18th, 2012 23:00
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>systeminfo
Host Name: DELL
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 28/03/2012, 12:19:41 PM
System Boot Time: 19/08/2012, 3:08:59 PM
System Manufacturer: Dell Inc.
System Model: Inspiron N5050
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt
el ~2501 Mhz
BIOS Version: Dell Inc. A04, 23/03/2012
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-au;English (Australia)
Input Locale: en-us;English (United States)
Time Zone: (UTC+10:00) Canberra, Melbourne, Sydney
Total Physical Memory: 4,004 MB
Available Physical Memory: 2,220 MB
Virtual Memory: Max Size: 8,007 MB
Virtual Memory: Available: 5,790 MB
Virtual Memory: In Use: 2,217 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DELL
Hotfix(s): 118 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2393802
[04]: KB2397190
[05]: KB2425227
[06]: KB2459268
[07]: KB2475792
[08]: KB2479943
[09]: KB2482122
[10]: KB2484033
[11]: KB2488113
[12]: KB2491683
[13]: KB2492386
[14]: KB2495523
[15]: KB2496898
[16]: KB2503665
[17]: KB2505438
[18]: KB2506014
[19]: KB2506212
[20]: KB2506928
[21]: KB2507618
[22]: KB2509553
[23]: KB2511250
[24]: KB2511455
[25]: KB2515325
[26]: KB2518869
[27]: KB2519736
[28]: KB2522422
[29]: KB2529073
[30]: KB2529825
[31]: KB2532531
[32]: KB2533552
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[36]: KB2541014
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[41]: KB2552343
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[43]: KB2560656
[44]: KB2563227
[45]: KB2564958
[46]: KB2567680
[47]: KB2570791
[48]: KB2570947
[49]: KB2572077
[50]: KB2579686
[51]: KB2584146
[52]: KB2585542
[53]: KB2588516
[54]: KB2603229
[55]: KB2604115
[56]: KB2607576
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[70]: KB2641653
[71]: KB2641690
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[100]: KB2699779
[101]: KB2699988
[102]: KB2705219
[103]: KB2709162
[104]: KB2709630
[105]: KB2709715
[106]: KB2712808
[107]: KB2718523
[108]: KB2718704
[109]: KB2719177
[110]: KB2719985
[111]: KB2722913
[112]: KB2729094
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[114]: KB2732487
[115]: KB2732500
[116]: KB958488
[117]: KB976902
[118]: KB982018
Network Card(s): 1 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 10.1.1.1
IP address(es)
[01]: 10.1.1.5
[02]: fe80::c818:87cb:b41:3828
C:\windows\system32>
PudgyOne
9 Legend
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30.3K Posts
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August 19th, 2012 10:00
JonathanMAP,
I do not see the wireless adapter listed. Places to look to see in your Connection is enabled
If your system in under warranty, then contact Dell Tech Support.
If your system is not under warranty, I suspect the wireless adapter may have lost it's connection. If you're handy with a screwdriver, the instructions are HERE.
I would try reseating the wireless adapter.
Rick