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adennlp

12 Posts

68588

August 17th, 2012 00:00

Dell Wireless WLAN Card Utility missing

The Dell Wireless WLAN Card Utility is missing from my Control Panel on a Windows 7. Likewise, the utility icon is missing from the taskbar. However, it's odd that two peer network icons(PeerNet), which are bundled with this utility software, appear in the taskbar.

According to msconfig, DW Wlan Tray Service and DW Wlan Card Wireless Network Tray Applet are enabled and running. Also, services.msc lists DW WLAN Tray Service(wltrysvc) as set on automatic. According to the task manager, WLTRAY.EXE is running.

So I  reinstalled the Dell Wireless WLAN Card Utility and the utility icon appeared in the taskbar. After restarting my computer though it went missing again. And the Dell Wireless WLAN Card Utility was still missing from the Control Panel.

What seems to be the problem and how can I fix it? 

PudgyOne

9 Legend

 • 

30.3K Posts

August 17th, 2012 04:00

adennlp,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

 

 

Rick

adennlp

12 Posts

August 17th, 2012 05:00

Thanks for the prompt answer, Rick.

System info log:

Host Name:                 Dean

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

Registered Owner:          Dean

Original Install Date:     2012-08-08, 12:20:44 AM

System Boot Time:          2012-08-17, 1:47:17 PM

System Manufacturer:       Dell Inc.

System Model:              Inspiron N5050

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~1392 Mhz

BIOS Version:              Dell Inc. A04, 2012-03-23

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Total Physical Memory:     4,004 MB

Available Physical Memory: 2,604 MB

Virtual Memory: Max Size:  8,007 MB

Virtual Memory: Available: 6,430 MB

Virtual Memory: In Use:    1,577 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\Dean-PC

Hotfix(s):                 90 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB2425227

                          [03]: KB2479943

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                          [89]: KB976902

                          [90]: KB982018

Network Card(s):           4 NIC(s) Installed.

                          [01]: Realtek PCIe FE Family Controller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     255.255.255.255

                                IP address(es)

                                [01]: 169.254.180.158

                                [02]: fe80::fd82:54c9:8785:b58d

                          [02]: Dell Wireless 1701 802.11b/g/n

                                Connection Name: Wireless Network Connection

                                Status:          Media disconnected

                          [03]: Broadcom Virtual Wireless Adapter

                                Connection Name: Local Area Connection 2

                                Status:          Media disconnected

                          [04]: Broadcom Virtual Wireless Adapter

                                Connection Name: Local Area Connection 3

                                Status:          Media disconnected

ipconfig log:


Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dean-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

PPP adapter Broadband Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadband Connection
   Physical Address. . . . . . . . . : 
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : my IP(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 172.16.1.1
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter #2
   Physical Address. . . . . . . . . : E6-D5-3F-E6-01-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1701 802.11b/g/n
   Physical Address. . . . . . . . . : E4-D5-3D-E5-81-D7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : E6-D5-3D-E6-01-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 24-B6-FD-02-68-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fd82:54c9:8785:b58d(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.180.158(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 337950451
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-B2-43-D6-24-B6-FD-06-69-49
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{2ECC96D9-CB84-402B-A7AE-0D8C78A32DE2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8185C972-E0A3-43B6-923F-991737D45CF7}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7BC3E1F0-FA35-4430-800F-19478F2CB83D}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{344A50C8-1662-4ED3-950E-BB7FDEC8ED71}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:536b:fcd8::566b:fcd9(Preferred) 
   Default Gateway . . . . . . . . . : 2002:c054:6302::c058:6301
   DNS Servers . . . . . . . . . . . : 172.16.1.1
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{B2B1BB5B-B53E-4D82-92A0-F6BBF235B9F7}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

PudgyOne

9 Legend

 • 

30.3K Posts

August 17th, 2012 17:00

adennlp,

 

Did you recently install/reinstall the operating system?

 

 

Rick

 

 

adennlp

12 Posts

August 17th, 2012 23:00

Yes, I did, and I also installed the drivers in the correct order.

The WLAN card utility wasn't in the Control Panel even before reinstalling the system.

PudgyOne

9 Legend

 • 

30.3K Posts

August 18th, 2012 04:00

adennlp,

 

Chipset drivers first or the rest of the drivers will fail to install.

 

 

Rick

adennlp

12 Posts

August 18th, 2012 06:00

I didn't imply that I hadn't installed the chipset drivers first. I did that.

Anyhow, here are two types of errors rendered in the Event Viewer that might be related to my problem. (I

m attaching two screenshots.)

adennlp

12 Posts

August 18th, 2012 07:00

I set WLAN Autoconfig(from services.msc) on Manual and then I restarted my computer. As a result, the card utility now appeared into my control panel.

adennlp

12 Posts

August 18th, 2012 08:00

Wait, now the PeerNet icon has gone missing from the taskbar? What's up?!

PudgyOne

9 Legend

 • 

30.3K Posts

August 18th, 2012 10:00

adennlp,

 

Try looking in these places to see if you Connection is enabled?

 

 

Rick

Bebbspoke

6 Posts

August 22nd, 2012 10:00

Please - I have v.similar problem - Inspiron 15R model 5010-7927 -

Works ok in Safe mode if wired to to hub

DW-WLAN is missing - not in control panel.

Appallingly slow in normal mode - most windows will open eventually and after 2-3 minutes flag as not responding.

Will only occasionally wireless link. Reinstall is not currently an option - Win 7 was pre-installed so no disk - attempts to locate/use Dell DataSafe Local Backup

fail as it cannot be found... please advise, John

Bebbspoke

6 Posts

August 22nd, 2012 11:00

Hi - further to my problems above - I have now reinstalled the DW WLAN v.5.60.48.35

This has not solved the problem that in normal mode most windows take ridiculous

lengths of time to fully open and usually hang with "(not responding)".

The machine is reasonably OK in Safe mode.

It does not seem possible to reinstall Win 7 as Dell DataSafe cannot be located...

Profane word removed as per TOU> it - I paid Dell for pre-installation - to be expected to pay for it again is both an

insult and exceedingly close to theft...

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