Dell Wireless problem

Hi omerjaved,

Welcome to the community.

I would like to help you out with this issue. It would be great if you can go into command prompt and do an IPCONFIG/all and send me the results.

Also check power options to check if the wireless gets disabled on battery.

You can also get more help on www.dell.com/support/wireless.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media Responder

You can reach us at: www.en.community.dell.com

thanks for your help.

here are the results for ipconfig/all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Omer-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2

  Physical Address. . . . . . . . . : 38-59-F9-96-C0-F6

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Dell Wireless 1702 802.11b/g/n

  Physical Address. . . . . . . . . : 38-59-F9-96-C0-F5

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::2565:4f16:d9e6:1786%30(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.2.86(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : Tuesday, July 10, 2012 3:58:55 PM

  Lease Expires . . . . . . . . . . : Wednesday, July 11, 2012 3:58:54 PM

  Default Gateway . . . . . . . . . : 192.168.2.1

  DHCP Server . . . . . . . . . . . : 192.168.2.1

  DHCPv6 IAID . . . . . . . . . . . : 641227257

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B6-13-42-38-59-F9-96-C0-F5

  DNS Servers . . . . . . . . . . . : 192.168.2.1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

  Physical Address. . . . . . . . . : 18-03-73-8B-E7-0E

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VirtualBox Host-Only Network:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter

  Physical Address. . . . . . . . . : 08-00-27-00-D4-93

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::9c33:6603:72b7:9190%16(Preferred)

  Autoconfiguration IPv4 Address. . : 169.254.145.144(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.0.0

  Default Gateway . . . . . . . . . :

  DHCPv6 IAID . . . . . . . . . . . : 487063591

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B6-13-42-38-59-F9-96-C0-F5

  DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                      fec0:0:0:ffff::2%1

                                      fec0:0:0:ffff::3%1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Hamachi Network Interface

  Physical Address. . . . . . . . . : 7A-79-05-E0-7C-EF

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  IPv6 Address. . . . . . . . . . . : 2620:9b::5e0:7cef(Preferred)

  Link-local IPv6 Address . . . . . : fe80::2902:61f4:a61c:751%20(Preferred)

  IPv4 Address. . . . . . . . . . . : 5.224.124.239(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.0.0.0

  Lease Obtained. . . . . . . . . . : Tuesday, July 10, 2012 3:58:53 PM

  Lease Expires . . . . . . . . . . : Wednesday, July 10, 2013 4:01:08 PM

  Default Gateway . . . . . . . . . : 5.0.0.1

  DHCP Server . . . . . . . . . . . : 5.0.0.1

  DHCPv6 IAID . . . . . . . . . . . : 897219022

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B6-13-42-38-59-F9-96-C0-F5

  DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                      fec0:0:0:ffff::2%1

                                      fec0:0:0:ffff::3%1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft 6to4 Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0783D314-AC3C-4E2D-81A2-339D15D77FC4}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{834A76BA-89CA-425B-AA29-959996D5E7D0}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{714EB201-8B12-4A70-BDB6-432FAAD70DFC}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0596C46E-17CC-4E05-9830-F914553B6808}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

and i have checked the power options and i already had set maximum performance to wireless adapter when on battery. i would like to also tell you that the Wireless gets disabled even when the laptop is on power.

omerjaved,

The ip address of 169.254 is a bad ip address from the router...

• Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and try to connect.

Start, control panel, network and sharing center, click on your connection, propetties.

Look for TCP/IPv4 and TCP/IPv6 and click on properties form each. Have your settings match mine.

Rick

Rockstar,

I think the virtualBox adapter has nothing to do with my Wireless ..

omerjaved,

Sorry, I overlooked the adapter.

Control Panel\All Control Panel Items\Power Options\Create a Power Plan

Select High performance.

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

While in the device manager double click on Dell Wireless 1702 802.11b/g/n, advanced. Look for antenna diversity. Some adapters have this and some don't. If thia adapter has antenna diversity, try changing it from Auto to Aux. Can you also let me know if this adapter has antenna diversity(Thanks)

What virus program and firewall are you using?

Rick

Rockstar,

-Created a High Performance Power Plan

-Unchecked the box, allow computer to turn off this device to save power.

It has no Antenna diversity in the advance tab.

I m using Avast antivirus and Windows default Firewall.

thanks for helping me out. lets see if the problem is resolved. if it gets troubled again I'll let u know .

omerjaved,

Avast and Windows Firewall should not be a problem. Keep me posted.

Rick

sure . thanks :)

hey RICK,

It happened again and restarting the laptop resolved it ..