chantil
1 Copper

Dell XPS M1530 - Windows Vista - Can't find any networks

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Hi,

Hoping someone can help me with an issue I have with my laptop.

About a week ago my laptop stopped finding WiFi networks. 

I've tried switching the WiFi off and back on again on there and the standard 'Diagnose why Windows can't find any networks' claims that everything is working fine.

I reset my broadband router and have also turned my phone into a WiFi hotspot, it's not picking up either (connected to both fine previously) or any other WiFi networks in the area. So suggesting it's a laptop issue, not a router problem.

I'm really not very technical when it comes to these things so I don't really know where to start on this one.

Suggestions appreciated!

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chantil
1 Copper

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Hi,

Just thought I'd let you know that one of the IT guys at work looked at my laptop this morning and fixed the problem in about 10 minutes!

Apparently he reset the TCP/IP stack (whatever that means!).

Thanks again for your suggestions 

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Moderator
Moderator

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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chantil,

You can click the link below for possible resolutions to your wifi issues.

http://windows.microsoft.com/en-us/windows-vista/troubleshoot-problems-finding-wireless-networks

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Philip_Yip
5 Iridium

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Windows Vista is obsolete, I'd advise taking the free upgrade to Windows 10 via the Windows Insider Build 10130:

http://dellwindowsreinstallationguide.com/windows-xpvista-%e2%86%92-windows-10-free-upgrade/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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chantil
1 Copper

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Thanks, sadly none of those help.

As mentioned, the router is not the issue. I've also tried to network cable to the router and that doesn't work either.

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chantil
1 Copper

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Thanks Philip.

Unfortunately, I'm not sure how I'm suppose to download and install Windows 10.

If I did, I'm not sure how it's going to help my problem.

And thirdly, installing Windows 10 means that a critical piece of software I use will no longer work.

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ieee488
5 Rhenium

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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As mentioned, the router is not the issue. I've also tried to network cable to the router and that doesn't work either.

I am not sure what a network cable to the router is suppose to accomplish if you are having problems with your wifi.

Are you able to get on the internet with the Ethernet cable directly connected to the router?

Also, the proper procedure is

1. power down cable modem

2. power down router

3. power down PC

4. turn on cable modem and allow it time to sync to your cable provider

5. turn on router

6. turn on PC

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ieee488
5 Rhenium

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Thanks Philip.

Unfortunately, I'm not sure how I'm suppose to download and install Windows 10.

If I did, I'm not sure how it's going to help my problem.

And thirdly, installing Windows 10 means that a critical piece of software I use will no longer work.

Ignore his post. Yours is not a Windows OS problem.

He tells everyone with Vista that they need to upgrade to Windows 10.

Note that even if you want to upgrade to Windows 10 it is also not a free upgrade for someone with Vista.

Also, Vista isn't "obsolete". It is supported until April 11, 2017.

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chantil
1 Copper

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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Thanks, but sorry it's clear I apparently don't know what I'm doing.

I said network cable... I probably meant Ethernet cable... I connected a cable from my laptop my router and manually added the broadband connection... which didn't work.

The router is still not the problem as I haven't been able to connect to other WiFis either. So I'm not sure whether or not I did the 'proper' procedure for my home WiFi really matters...

Thanks everyone for your suggestions but I'm giving up... I obviously need more knowledge than I have to even start trying to fix this by myself and the responses I've received have only resulted in making me feel patronised.

I'd delete my whole thread and forget the whole thing, but stupid me can't work out how.

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ieee488
5 Rhenium

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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I am sorry you feel "patronized".  No one is trying to "patronize" you.

But we are not sitting there at your computer. We cannot see what you see.

The simplest thing to do may be to go to Best Buy and buy a USB wireless adapter. This may give you a fresh start.

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chantil
1 Copper

RE: Dell XPS M1530 - Windows Vista - Can't find any networks

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I'm sorry.  I know you were all trying to help but being told to check my router when I've already said three times that I'm fairly sure it's not a router issue, without any explanation as to why it could still be isn't helpful. I appreciate you can't see what's on my screen which is why I tried to explain what I had done and what it said which then felt like it was being ignored in responses.

I think I'm right in that I really don't have the knowledge (beyond testing a few different connections and plugging in a cable) to be able to do this myself. I don't even know what a USB wireless adapter is (though can probably guess).

One of the IT guys in my office offered to take a look so I think I'll just leave it to the expert.

Thanks again.

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