INSPIRON 17R 5721 bluetooth issue

Question

I replaced the hard drive and reinstalled windows 10. Laptop works fine. Connects to the internet just fine but Bluetooth has completely disappeared. When I troubleshoot it says there is 'no capability' for Bluetooth. Can anyone help me out here?

mhbiz · Accepted Answer

I downloaded and installed Network_Driver_0DMHW_WN32_12.0.1.690_A00 from Settings/Update & Security/View All Optional Updates (on right side of screen)/Driver Updates then choose the Bluetooth Driver and download it and install it.  Reboot the machine.  My Bluetooth shows up in devices and is now working as expected.  Hope this helps.

mhbiz · Accepted Answer

See response below on mhbiz.  It would not let me copy and paste to your response.

DELL-Cares · Answer

Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.

captaincargo · Answer

Okay how do I start a private message?

captaincargo · Answer

Okay so that didn't work so I'm back to square one. Can anyone else help me with this issue?

captaincargo · Answer

Could the WLAN card have gone bad? It connects to the internet but just won't broadcast Bluetooth.

mhbiz · Answer

I have the same problem with the Dell Inspiron 5721 17R

captaincargo · Answer

Yes thank you, I got the driver and installed it. Works well now. Thank you!

Networking, Internet, & Bluetooth

INSPIRON 17R 5721 bluetooth issue