Szali1976

3 Posts

148439

August 18th, 2013 00:00

Inspiron 3521 wireless problem

Hi,

I've tried to install wireless+Bluetooth driver, but it does not start install shield wizard, but vanishes. I've tried older versions too, with the same problem, I can't install wireless on the laptop - my operating system is win8 64 bit

device identifiers:

PCI\VEN_14E4&DEV_4365&SUBSYS_00161028&REV_01
PCI\VEN_14E4&DEV_4365&SUBSYS_00161028
PCI\VEN_14E4&DEV_4365&CC_028000
PCI\VEN_14E4&DEV_4365&CC_0280

It says I have a network control, but I can not make it work.

Could you please help?

Thanks

Gábor

Responses(6)

Dell-Rajesh R

4 Operator

•

3.3K Posts

0

August 18th, 2013 02:00

Hi Gábor,

May I know did you install the drivers from the Dell Support site?

Lets try uninstalling and reinstalling the wireless drivers.

Uninstall:

From the Start screen, swipe up and tap the All apps icon.
If you have a mouse, right-click on the Start screen and then click All apps.
Once on the Apps screen, scroll or swipe to the right until you see the Windows System heading.
Tap or click on Control Panel, located under Windows System.
Windows 8 will bring up the Desktop and automatically open the Control Panel.
Tap or click on the Hardware and Sound link.
In the Hardware and Sound window, click or tap Device Manager, located under the Devices and Printers heading.
Under “Network Adapters”, right click “Dell Wireless 1704”, click “Uninstall”.
Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall.
Restart the computer.

Install:

http://dell.to/14qpZjU

Refer the following link for more troubleshooting:

http://dell.to/105mWOZ

Let me know how it goes.

Szali1976

3 Posts

0

August 18th, 2013 04:00

Hi Rajesh,

sorry, it did not work out. I don't have it under network adapters, i have it under unknown adapters. The problem remained, though I downloaded the driver again. It starts with choose language,then it sais that it will prepare install shield wizard, the green line fills 100%, then it vanishes, and install shield wizard never starts.

Of course I downloaded all drivers from the official dell site. I disabled comodo internet security fully, so it can not be the problem.

Thanks anyway, I's thinking about reinstalling the computer...

Gábor

Dell-Rajesh R

4 Operator

•

3.3K Posts

0

August 20th, 2013 11:00

Hi Gábor,

You may create a new user account and try installing the drivers.

Refer the following link to create a new user account:

http://dell.to/13azQ0o

Awaiting your response!

Szali1976

3 Posts

0

August 23rd, 2013 15:00

Hi,

sorry, it did not work, even with different windows versions and special order kept...

it simply does not start install package...

Thanks anyway, service will start working with it.

Gábor

Dell-Rajesh R

4 Operator

•

3.3K Posts

0

August 26th, 2013 10:00

Hi Gábor,

Is the issue fixed?

If the issue persists, you may try a clean reinstallation of Operating system on the computer.

http://dell.to/15WpxvB

Awaiting your response!

P

Pdbokhiria

13 Posts

0

October 16th, 2013 23:00

Nowadays, I spend my all time to solve Bluetooth problem in windows 8. There are many Bluetooth problems in windows 8 and I already solved it.

I recommended These Three Solution That Works:

Solved: Bluetooth Device Not Working In Windows 8

Solved: Bluetooth Device Not Working In Windows 8.1

Solved: Wireless Bluetooth Mouse, Keyboard and Headphones Keeps Disconnecting In Windows 8