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LOCAL AREA CONNECTION NOT WORKING
I have a Dell XPS GEN 5 with XP PRO I have the printer connected with a network cable to a netgear Ethernet Switch then a network cable to the computer. Sometimes this connection has worked and sometimes it doesn't. I have installed Web Jet Admin version 8. The printer has firmware version A 05.05 with a Jet Direct card J2552B. On the computer screen there is a yellow caution sign on the local area connection which calls out limited or no connectivity. I can not ping the printer. Does anyone have any ideas on what to do.
I have Zone Alarm installed when it worked and when it doesn't. I even uninstalled Zone Alarm and it still does not work.
I have Zone Alarm installed when it worked and when it doesn't. I even uninstalled Zone Alarm and it still does not work.
jmwills
12K Posts
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November 17th, 2005 09:00
tgsmith
2.9K Posts
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November 18th, 2005 15:00
jmwills
12K Posts
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November 18th, 2005 15:00
sentinel-master
345 Posts
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November 21st, 2005 21:00
If you do have a "Yellow icon" then you have a basic Layer 1 problem with cabling,speed or duplex setting- make sure your NIC card is enabled and resident in computer configuration - just in case it got disabled or removed by other s/w or service packs/updates etc.
Also manually try changing the speed and duplex of your NIC on your PC, as it could be an autonegotiation issue with your NIC which is causing the problem. Step through the following scenarios and see if link is restored - working from the lowest common denominator
10 M - Half Duplex
10M Full Duplex
100M Half Duplex
100M Full Duplex
You should hopefully find a combination that works.....i.e the Yellow Icon goes away - only then can you start to look at Layer 2(MAC) & 3 for IP addresses.