Unsolved
This post is more than 5 years old
2 Posts
0
79938
Latitude E6410 not connecting to WiFi or Ethernet
Hi,
I am currently having trouble connecting to ANY form of internet with my Latitude E6410. This happened randomly one day after I brought my computer home after work. The computer had connected to my office wifi earlier in the day but would not establish a connection to neither my home wifi nor hard-wired ethernet that night.
Here are the results of running an ipconfig /all diagnostic when the computer was NOT connected to the internet:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Christina>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ChristinasPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-23-14-96-4B-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-26-B9-DE-5F-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
Physical Address. . . . . . . . . : 00-23-14-96-4B-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f18f:ba8e:14f5:e250%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.226.80(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{AE445544-F166-4295-8A13-C33D4A9C8F30}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Christina>
Any tips on what might be causing the issue/how to solve? (I am running Windows 7)
Thanks in advance!
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
December 16th, 2013 19:00
crugs05,
The ip address of 169.254 suggests to me there is an issue with your wireless router communicating.
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
What happens?
Rick
crugs05
2 Posts
0
December 17th, 2013 11:00
Hi Rick,
Thanks for the suggestion. I actually tried resetting the modem/router several times to no avail. Also, my other devices are connecting to the network fine so it seems to be an issue with the computer.
I just spent the afternoon on the phone with Dell and they seem to think that I need to replace my motherboard. Does that seem accurate to you? Nothing else is functionally wrong with the computer, so I have a hard time believing that - but then again I'm not an expert.
Thanks
Carlyn101
4 Posts
0
July 6th, 2014 00:00
This is often a widows problem or else you need a driver from dell. When I switched my operating system to Linux, it was Ubuntu but that’s irrelevant, it got rid of windows and the dell drivers were gone to of course but Linux is made well enough to make the dell wifi work or the Ethernet cable.
So installing Liux you'll have internet again. Even if you just run Linux from a disk in the DVD drive.
But windows is not so caring. It wont just make the Dell wifi or Ethernet cable work. You can download the drivers from the dell site if you have another computer there to connect to the internet.