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Mouse KM717 broken
Hello everybody,
I've recently bought a wireless keyboard and mouse with my Dell XPS 13.
Really like the mouse and keyboard (and the laptop of course) but recently my scroll wheel got broken. I contacted Dell and they said this isn't something that's included in the warranty.
I'm looking for another solution, buying a new wirless mouse or scroll wheel. The problem is, I can't find the KM717 anywhere without the keyboard (which still works perfectly fine and is brand new).
Thanks in advance,
Mathijs
rahimrajab
1 Message
0
November 19th, 2021 07:00
Ive same problem, seems like this product have a weakness in the wheels
KishoreAlluri
9 Posts
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November 24th, 2021 01:00
Same issue here as well. One fall and the wheel tip broke off disabling the scrolling. It's a shame that an expensive product can be so delicate.
ChrisBiggie
1 Message
0
May 12th, 2022 10:00
I have the same exact issue, and a coleague of mine also, both the Keyboard and mouse KM717 combo, both keyboards work great, but the wheel on the mouse has stopped scrolling. Dell normally offers a 2 year warranty, but as I am self-employed, it is just one year!
js310884
1 Message
0
May 27th, 2023 14:00
I have the same problem. Scroll wheel will not work. It let jump the screen up and down while scrolling in just one direction.
Is there a solution from dell available or the possibility to get a new mouse without costs?