No IP Address when I type ipconfig

Might wanna check and make sure that the NIC is recognized in the device manager. and that the drivers are installed

Is the NIC in Network Adapters? If this is it than the "Device is working properly". I've updated the drivers just in case and no luck.

If you have a cable modem and a router then go power down both of them. Wait a couple minutes and then power up the modem first. Wait until it is fully powered and then power up the router. After the router is powered up then if you are using these through a computer like a desktop then check the ip address using the cmd prompt. Make sure the ip address shows up. If not from cmd release the ip address and then renew it. Should be there. Hint, if your cable modem has a battery backup installed you will need to remove that battery at the begining when you power the modem down. I made that mistake here and could not reset the modem! But get the ip address on the desktop first if you have one. Should show like 192.168.1.1 and should show your ISP also. Once you get it there you should be able to see it on the laptop wireless and if not at first release and renew it on the laptop also. Hope that helps.

open network connections on the control panel...

right click on the local area connection and select properties...

make sure the following protocals are installed.....

 

Client for Microsoft Networks

File and printer sharing for Microsoft networks

QoS Packet Sharing

Internet Protocal (TCP/IP)

 

Ok, if resetting the cable modem does not get you an ip address then there is a good chance the cable modem has gone bad. Good luck!

You are welcome! Should work for you. Please post even if it does work so others will know and can try this also if needed.

No problem, I'll post when I resolve. I won't have access to that computer again until 11/14 so it will be couple days. Thanks again.

Thanks for all your help! I'll give that a try and repost if it doesn't work. Thanks again!!

dbramlet: If the internet worked fine before reinstalling XP then I really doubt it's a bda modem. It is rare that they are actually the cause of the issue. The power cycle works 99% of the time after reinstalling the OS.

I was just stating that something like that may need to come from the ISP and if this started after a reinstall of the OS that the modem most likely wasn't the issue. In my previous position I used to have to correct things for people who were told there modem was bad and there is rarely an occasion that it can be found out over the phone. Not trying to step on anyones toes here, just providing a little of my experience.

Well, I never said it was for sure a bad modem. Mainly said he probably needs to reset the modem. But to let you know I disagree because I have more then once discovered bad modems and recently my own. But my modem belongs to my cable company and they came out and replaced it. Was only 2 months old. However, if you have his solution please address that to him as he is the one with the problem. All I do is offer suggestions.

Well first off you aren't stepping on my toes at all. I just try to offer help. But I threw the may be bad modem in as a last resort. I really feel resetting the modem will regain the isp address and that was my main suggestion. But please post any solutions you may have because as you know it's hard to help when you cannot see the problem. Just mainly meant to post any advice that may help him to him and maybe all us together can get him up and running again. But no offense taken.