Unsolved
This post is more than 5 years old
5 Posts
0
125742
No internet access Dell Inspiron 1545
I have 2 Dell Inspiron 1545 laptops.. One of them has no access to the internet via wireless and via ethernet! I've removed Dell utility etc and nothing is still working.
I have tried updating drivers but to no avail. Any ideas or solutions?
Lewis
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
April 30th, 2011 14:00
Lewis,
What do you see in the device amanger?
What do you see if you run an ipconfig /all log?
What type of security and channel are you using in your wireless router?
Rick
LewisSL
5 Posts
0
April 30th, 2011 16:00
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jamie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-D8-4C-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-F1-A1-D8-4C-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::81a:ca3c:a6d4:a8e1%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.79(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 May 2011 00:33:29
Lease Expires . . . . . . . . . . : 02 May 2011 00:33:30
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 493941153
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-DA-DA-BD-F0-4D-A2-7C-81-E2
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : F0-4D-A2-7C-81-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{8EE3BC71-9CE5-4DEE-80DB-A4CB2AA63596}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.lan:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
It shouldn't matter about my router... I have this laptop which works on both wireless networks cabled and wireless, but the other one doesn't. I've even tried using just IPv4 which doesn't work!
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
April 30th, 2011 20:00
Lewis,
I have TCP/IPv4 and TCP/IPv6 set for DHCP enabled.
Did you try ipconfig/ release
ipconfig/ flush dns
Then restart your computer?
Put the computer next to the router. Try to connect. What happens?
Go to device manager, network, 1397 adapter, advanced. Look for Antenna Diversity. Some have this and some don't If you have this try changing it from Auto to Aux.
Restart your computer.
Try running WinSock XP Fix
Rick
LewisSL
5 Posts
0
May 3rd, 2011 03:00
Mine is set up exactly the same. as your image. Although it just doesn't work.
I've tried releasign and renewing, and flush dna.. nothing works. Antenna Diversity is set to Aux altready. The problem is it wont connect wired or wireless so no matter it's position it still doesn't work. It can read that there is a wireless connection. But on 2 different routers it doesn't work. I've another laptop which works fine. The two laptop's network settings are exactly the same. Will that WinSock XP Fix work with Windows 7?
Lewis
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
May 3rd, 2011 08:00
Lewis,
WinsockXPFix, if you download, then click the fix button works on Windows 7 but you get an error message at the end. You do have to restart your computer, when it done running. Here is the manual method.
Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista This should also work for Windows 7.
Place the computer near the router and see if it connects. If it does, sometimes the antenna wires come off the wireless adapter. See anything strange in the device manager?
Rick
LewisSL
5 Posts
0
May 3rd, 2011 13:00
Rick,
I tried the Winsock fix and it hasn't worked. There's nothing strange in the device manager.. I've compared my current laptop to the one that doesn't work.
I'd be rather sceptical about it being a lose antenna wire as it can pick up the wireless signal, it just doesn't connect. I can't even connect to the router with that laptop.
Although the laptop did have the WIn7 Anti-Virus virus but it has since been cleaned... Anything it might have corrupted or removed??
Lewis
LewisSL
5 Posts
0
May 3rd, 2011 14:00
I also noticed that in the device manager the laptop that doesn't work is missing a few things from the non PnP drivers sections... click view > show hidden items
I can't seem to find 'Windows Socket 2.0 Non-IFS Service Provider Support Environment' and 'IP traffic filter driver'
Although it does have BCM42RLY... which my laptop which can connect to the internet does not have!
Lewis
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
May 3rd, 2011 15:00
Lewis,
Not sure if you can do this.
Start, all programs, accessories, right click on cammand prompt, right click run as administrator. Type
sfc /scannow (space between the c and /)
Usually you put the operating system disk before running this to look for missing or corrupt Windows files and they usually get replaced.
Try to conect at a WiFi Hotspot. See if you can connect there. I have seen people use Mac Address filtering and forgot about that.
Is your wireles router using these Recommended Wireless Router Settings, I use channel 11.
Have seen a few computers that the wireless adapter antenna came off. If you have the computer next to the router and can connect, that could be a possibility.
F2, Fn and F2 and some have a switch on the side, to turn on the wireless adapter.
Rick