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No wireless connection after Windows reinstall
Hi,
I have an Inspiron 3521, with Windows 8 installed. I was having a lot of issues and blue screen errors with it last week, and after trying everything, I had to wipe the hard drive.
I used the disc that came with the laptop to reinstall Windows, but it was Vista for Business instead of Windows 8. I didn't mind too much, I just wanted to get it working, but after installing and logging in, I cannot connect via wi-fi. I downloaded and installed the drivers, and the network adapter appears fine under device manager, although in "Other Devices", there is a yellow exclamation mark beside network controller.
I don't know what to try next, would appreciate your help.
Philip_Yip
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July 24th, 2014 03:00
The Inspiron 3521 should not have came with a Dell Windows Vista Business Reinstallation DVD and you are not eligible to use it unless it came with Windows 8 Professional and you are exhibiting downgrade rights.
Dell do not provide Vista drivers for this model and you are better with Windows 7 or 8.1 64 Bit.
paulo89
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July 24th, 2014 05:00
Ok, what should I do then?
If I remove it and purchase Windows 8, will it work?
The Vista disc came in the box with the Inspiron 3521 for reinstallation, so this is not my fault.
Philip_Yip
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July 24th, 2014 06:00
Are you sure its Windows Vista? Did you purchase this system directly from Dell?
paulo89
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July 24th, 2014 07:00
Yes, when it loads it says Windows XP for Business.
No, I bought it in a store.
Philip_Yip
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July 24th, 2014 07:00
Now it says Windows XP? That's even less unlikely with this model.
This model should have only came with Windows 8 or Windows 8.1.
On the computer do you have a sticker like these?
paulo89
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July 24th, 2014 08:00
Apologies, I meant it says Windows Vista for Business. I will try and get a screenshot of the loading page.
I do not have the computer with me right now, but I will check the sticker asap.
paulo89
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July 25th, 2014 07:00
The sticker on the left is on my laptop, and I double checked the load screen - Windows Vista Business
Philip_Yip
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16K Posts
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July 25th, 2014 12:00
The Inspiron 3521 has no Windows Vista drivers; just drivers for Windows 7 and Windows 8.1. It is a new system:
http://ftp.dell.com/published/Pages/inspiron-15-3521.html
The Inspiron 1521 has Windows Vista and came out in 2007/2008:
http://ftp.dell.com/published/Pages/inspiron-1521.html
Confirm the model or private message me the systems service tag.
Also did you purchase Windows 8 as a retail upgrade? Did you create a .iso of it?