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loribrown

2 Posts

2532

August 14th, 2009 15:00

Personal All-In-One Printer A960

I just replaced my ink cartridges, and it had a 502 hardware error.  I unplugged it and plugged it back in and the message went away, but it says the cartridges are still low.  Is there any way to change it so it is showing full cartridges?

PudgyOne

9 Legend

 • 

30.3K Posts

August 14th, 2009 17:00

loribrown,

 

These are Dell Series 2 ink cartridges, correct? Error message 502 is the encoder strip message.

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error message the printer has. Then power on the printer and open it up. Try taking out the black Dell Series 2 ink cartridge and reseat it. Do the same for the color cartridge. Close the printer and it will try to print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

Photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 2 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 2 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

 

Rick

 

Clean the Encoder Strip

Additional Information
Notice:  
  As you perform the following steps, be careful when handling the encoder strip as it can break easily.  

It is possible that dust can gather on the encoder strip which will make it very difficult for the printer to determine where the carriage is on its track. To clean the encoder strip, perform the following steps:

  1. Power down the printer and unplug the power.
  2. Lift the cover on the printer.
  3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer (Figure 1).


    Figure 1: The Encoder Strip to the right of the cartridge carrier

    Note:  
      The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.  
  4. Plug in the printer and power it on.
  5. Open the cover to allow the cartridge carriage to center itself.
  6. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. (Figure 2).


    Figure 2: The encoder strip to the left of the cartridge carrier

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