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Studio 15, Win7 x64, and Intel 5300 cause BSOD under high network load
System:
Dell Studio 1555 w/ Bios A07
Windows 7 Professional x64
Intel 5300 Wireless card
4 GB RAM
Intel C2D P8600 2.40GHz CPU
Problem:
Under high network load over a wireless connection using the Dell Studio 1555 and the Intel 5300 card I occasionally get a BSOD. This occurs every 1-3 days, and is unpredictable, but happens more frequently the more connections are opened and the faster the transfer speeds are.
Steps taken:
I have tried many different driver versions. I have tried the Dell driver for Vista v 12.4, and I have also tried v12.x and v13.000.107 from Intel's site. Most recently I've installed the driver Dell just released on the driver download page for Win7 x64 and the Studio 1555, which appears to be a modified Intel driver from May, v12.4.1.11
I have tried changing wireless security from WEP, WPA and WPA2, all cause BSOD.
I have tried channel width band at 2.4GHz and Auto
I have tried changing roaming aggressiveness from lowest to highest and in-between, to no avail
I have tried throughput enhancement on Enabled and Disabled
I have tried Transmit power at Lowest to Highest, no fix there either
I have disabled "Allow the computer to turn off this device to conserve power"
I have in battery options tried maximum through minimum power usage on both battery and plugged in settings.
Solution?
None found so far. I've seen this problem posted in other locations on the internet and so far have seen no solution.
Any solutions, ideas, of feedback would be wonderful...
Here is the debug of the most recent BSOD from Dell's newest x64 Win7 driver from their support dl site:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 1097, 4060001, fffffa800b103500}
Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
GetPointerFromAddress: unable to read from fffff80002f0f0e0
Probably caused by : netw5v64.sys ( netw5v64+6009 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000004060001, Memory contents of the pool block
Arg4: fffffa800b103500, Address of the block of pool being deallocated
Debugging Details:
------------------
POOL_ADDRESS: fffffa800b103500
FREED_POOL_TAG: Int2
BUGCHECK_STR: 0xc2_7_Int2
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002e0a60e to fffff80002cd8f00
STACK_TEXT:
fffff880`02f1b5c8 fffff800`02e0a60e : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`04060001 : nt!KeBugCheckEx
fffff880`02f1b5d0 fffff880`016f3695 : fffffa80`0b47bd10 fffff880`02f1b810 00000000`00000000 fffffa80`0b47bd10 : nt!ExFreePool+0xccb
fffff880`02f1b680 fffff880`04869009 : fffffa80`0bef1e20 fffffa80`0a91d4f8 fffffa80`0a91d56f fffff880`00000030 : ndis!NdisFreeMemory+0x15
fffff880`02f1b6b0 fffffa80`0bef1e20 : fffffa80`0a91d4f8 fffffa80`0a91d56f fffff880`00000030 fffff880`02f1b720 : netw5v64+0x6009
fffff880`02f1b6b8 fffffa80`0a91d4f8 : fffffa80`0a91d56f fffff880`00000030 fffff880`02f1b720 fffffa80`0b47bd10 : 0xfffffa80`0bef1e20
fffff880`02f1b6c0 fffffa80`0a91d56f : fffff880`00000030 fffff880`02f1b720 fffffa80`0b47bd10 00000000`000000e8 : 0xfffffa80`0a91d4f8
fffff880`02f1b6c8 fffff880`00000030 : fffff880`02f1b720 fffffa80`0b47bd10 00000000`000000e8 fffffa80`0b103500 : 0xfffffa80`0a91d56f
fffff880`02f1b6d0 fffff880`02f1b720 : fffffa80`0b47bd10 00000000`000000e8 fffffa80`0b103500 fffffa80`0b37ae80 : 0xfffff880`00000030
fffff880`02f1b6d8 fffffa80`0b47bd10 : 00000000`000000e8 fffffa80`0b103500 fffffa80`0b37ae80 fffffa80`04140010 : 0xfffff880`02f1b720
fffff880`02f1b6e0 00000000`000000e8 : fffffa80`0b103500 fffffa80`0b37ae80 fffffa80`04140010 00000000`00000000 : 0xfffffa80`0b47bd10
fffff880`02f1b6e8 fffffa80`0b103500 : fffffa80`0b37ae80 fffffa80`04140010 00000000`00000000 fffffa80`0b47bd10 : 0xe8
fffff880`02f1b6f0 fffffa80`0b37ae80 : fffffa80`04140010 00000000`00000000 fffffa80`0b47bd10 fffffa80`04140010 : 0xfffffa80`0b103500
fffff880`02f1b6f8 fffffa80`04140010 : 00000000`00000000 fffffa80`0b47bd10 fffffa80`04140010 fffff880`04a1642c : 0xfffffa80`0b37ae80
fffff880`02f1b700 00000000`00000000 : fffffa80`0b47bd10 fffffa80`04140010 fffff880`04a1642c fffffa80`00000048 : 0xfffffa80`04140010
STACK_COMMAND: kb
FOLLOWUP_IP:
netw5v64+6009
fffff880`04869009 ?? ???
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: netw5v64+6009
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: netw5v64
IMAGE_NAME: netw5v64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a0c3e06
FAILURE_BUCKET_ID: X64_0xc2_7_Int2_netw5v64+6009
BUCKET_ID: X64_0xc2_7_Int2_netw5v64+6009
Followup: MachineOwner
---------
1: kd> lmvm netw5v64
start end module name
fffff880`04863000 fffff880`04d9e000 netw5v64 T (no symbols)
Loaded symbol image file: netw5v64.sys
Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
Image name: netw5v64.sys
Timestamp: Thu May 14 08:51:34 2009 (4A0C3E06)
CheckSum: 0053085F
ImageSize: 0053B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
carpenn
2 Posts
1
November 25th, 2009 15:00
Still no word of a fix for this issue? here is another crash dump...
hwam
147 Posts
0
January 16th, 2010 11:00
Same problem with my Studio 1557. BSOD pointing to my Intel wifi 5300 agn. I'm using the latest driver 13.0.0.107. Do you have a solution yet?
Grt.
gmd024
36 Posts
0
January 16th, 2010 14:00
carpenn - I replied to your post earlier mentioning a utility that may help find your problem - I got an email from a moderator saying my reply was inappropriate and was deleted - I've no idea why - someone must be having a bad day
I wasen't sure if you saw the earlier post before it was deleted to get the link for the bluescreenview - it may point to the cause of your issue - here it is again - http://www.nirsoft.net/utils/blue_screen_view.html
BlueScreemView helped me solve an issue recently -- hope it helps for you also
camerasforeyes
1 Message
0
January 30th, 2010 21:00
Same problem here with my studio 1557, sometimes points to hal.dll and other times to the intel driver for my 5300. Not cool, with this and overheating issues this laptop is turning into a expensive dud.