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Unable to connect to internet
I have a problem with my internet connection; simply I am unable to connect to the internet. Under the device manager, says that there is nothing wrong with the hardware. I did perform all the standard fixes, such as turning off the computer and modem for 5 minutes. I know the problem does not lay with the modem or the router because I am able to connect to the internet connected to the modem or the router. Now, my question is could this be a malware problem, or is this a hardware problem? I am asking for help on another form for malware problems. If this was a hardware problem, wouldn’t it come up on the device manager, and what can be done to correct this problem?
Thank You
JPerry2006
Thank You
JPerry2006
volcano11
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October 19th, 2006 03:00
JPerry2006
9 Posts
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October 19th, 2006 03:00
volcano11
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October 19th, 2006 04:00
JPerry2006
9 Posts
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October 19th, 2006 04:00
JPerry
volcano11
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October 19th, 2006 05:00
chiefdel
6 Posts
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October 19th, 2006 11:00
JPerry2006
9 Posts
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October 19th, 2006 15:00
Jperry2006
JPerry2006
9 Posts
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October 21st, 2006 19:00
These are all the steps that I have done, no have restored my internet connection
1. Find and eliminated all malware
2. Connected Laptop to router to ensure that it works, it does
3. Connected problem computer directly to modem
4. Connected Laptop to modem to ensure it works, it does
5. Purchased a new CAT5e cable
6. Did steps 2-4 again
7. Purchased a Cat6 cable
8. Did steps 2-4 again
9. Downloaded and used winsockfix
10. Rebooted in Safe mode with networking
11. Via laptop downloaded newest driver, transferred to problem computer via flash drive and installed the driver
12. In the same manner as step 11 downloaded and installed “Update for Windows XP Service Pack 2 (KB884020)”
13. Disconnected DSL modem from all three cables
a. Via Network connections disabled LAN connection
b. Reset the DCHP Client
c. Shut downed computer
d. Reconnected all three cable of DSL modem
e. Allowed internet light and DSL light to come on fully
f. Restarted computer and reactivated LAN connection
14. By means of Device Manager reduced link speed to 10 Mbps/ Half Duplex
a. NOTE: At this point limited internet access is available, I am able to download virus definitions, however I am still unable to go on to internet explorer
b. NOTE: When on anything higher then 10 Mbps/ Full Duplex the Ethernet light that correlates with the problem computer blinks, as if it is trying to connect or find the NIC. When at or less then 10 Mbps/ Full Duplex, that same light becomes solid
c. NOTE: It is not a problem with the router or modem, this problem does not arise when connect via Ethernet to my laptop
d. NOTE: Before OS loads the same light blinks, when OS loads and persuadably before the modified speed limit is applied, then the light becomes solid. Before this problem arose the light would become solid as soon as the power button on the computer was turned on.
15. Uninstalled the the network adapter, restarted computer and reinstalled network adapter, then reinstalled newest drivers.
Unless I am mistaken this can not be due to an OS corruption because the problem arises before Windows XP loads.
Do I need a NIC card? I am still under warranty under Dell, is a new NIC card covered under that warranty? If I decided to install the NIC card myself, which I can do, would this violate warranty? Is there anything else I can try to correct the problem outside replacing NIC Card?
I hope I stated everything clearly and with precision, please tell me if you need clarification.
Thank You for your help,
JPerry 2006
Message Edited by JPerry2006 on 10-21-2006 06:06 PM
volcano11
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October 21st, 2006 22:00
JPerry2006
9 Posts
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October 21st, 2006 23:00
Is a PCI ethernet adapter = NIC Card?
Thank You So Much!
volcano11
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October 21st, 2006 23:00
JPerry2006
9 Posts
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October 21st, 2006 23:00
Finally, when I was looking for a NIC Card, some are PCI 2.1 Bus and others PCI 2.2 Bus. I have a
Intel P4 3.40 Ghz FSB 800mhz Processor
HD 250 GB
Memory 1 Gb
Which PCI Bus can I use?
Do You recom. any NIC Cards or manufacturers?
Thank You,again SOOOO Much!
(I won't bother you again) lol!
volcano11
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October 21st, 2006 23:00
Night_Baron
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October 25th, 2006 21:00
eulitta
2 Posts
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February 23rd, 2013 18:00
what cam i do