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August 21st, 2012 17:00

Why can my Dell Laptop connect to wifi but not get internet through it?

So I am having the same issues as this: http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19406038.aspx 

whole post. I have done everything that this forum and two others with the same information, and still no avail. My computer reconizes that there is internet other computers can connect to it. I just am unable to get on and serf. I have tried the wireless network connections and changing the protocol version 4 and 6 to Obtain an IP and DNS and still no luck! Reset the modem tried using a ether and hooking up to a different network. 

I have gotten the two errors of DNS server not responding and connection between access point, router or cable is not working.

PLEASE HELP ME!

9 Legend

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30.3K Posts

August 21st, 2012 19:00

tabithagraham,

 

Do you have McAfee installed? If yes, McAfee releasedan update that caused connection problems. Use system restore and go back before Saturday night.

 

You should be able to connect, then update McAfee.

 

 

Rick

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