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January 30th, 2016 19:00

Wigig adapter needing Windows 10 driver for Precision M6800

It's been 6 months since Windows 10 drivers have been released for the Precision Mobile Workstation M6800, Dell's most expensive business class laptop. The Wigig driver is still missing for the D5000 dock. I've just opened a case for the 2nd time with customer service hoping to push Dell towards a resolution. I understand that updating drivers takes time, but after 6 months I'm starting to feel like we're starting to cut into the usable lifetime of the product. Dell needs to come forward and either make the product work, or refund customers for the D5000 dock. Returning to Windows 8 is not an accaptable solution for me.

5 Posts

April 9th, 2016 11:00

I agree.  I asked for a refund, and dell said they have a solution, and I should go back to windows 8.1.

Worst customer service ever.  The agent acted like he came up with a great solution, and just ignored that I did not think going back to windows 8.1 was acceptable.  Off shore support!!!!

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