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Kloud7
Copper

Wireless capability dissapeared

I am new to these forums and I am not very experienced dealing with network problems so forgive me if I miss out any essential information.

I am running a 'dell studio 1737' and according to my service tag details I have this wireless network setup:

1 WIRELESS : EUROPE DELL BLUETOOTH 370 CAR
1 WIRELESS LABEL - PENTIUM DUAL CORE
1

WIRELESS : INTEL WIFI LINK 5300 (802.11)

And according to my device manager, the drivers present in network adapters are only:

Bluetooth Device (Personal Area Network)

Bluetooth Device (RFCOMM Protocol TDI)

Broadcom Netlink (TM) Gigabit Ethernet

IPCONFIG/ALL shows no evidence of wireless.

About three weeks ago I allowed my windows 32bit vista to update itself, after which all existence of  wireless on my laptop has dissapeared, opening up connect to a network  shows nothing, and this is not a reception problem because I live in Japan and as such most mobile phones get picked up. Even pressing the quick access wireless button attached to the sreen side of my laptop fails to spark any reaction.

 

I have been through the windows help files to no avail, I have system restored to a point before the update to no avail, unfortunatly due to my location I can't use any of the online dell scanning software and I also can't email tech support or send my laptop to dell to be inspected. I am currently at a loss.

 

My computer seems to have forgotten it has wireless Smiley Sad Any suggestions would be greatly appreciated.

 

Chris

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5 Replies
Kloud7
Copper

Re: Wireless capability dissapeared

errr...bump?

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Re: Wireless capability dissapeared

Have you tried reinstalling the ethernet controller and wireless mini card drivers Chris?

Go to the Studio 1737 'Drivers & Downloads' page, select Vistaand open the 'Network' category.

In there, you find the ethernet controller drivers, and drivers for your 5300.

 

A word of warning though:  When you first click on a drivers download link, a new window will open, asking which method/option you want to use for the download?

DON'T select the Dell Download Manager option!!!! It's known to cause all sorts of problems!

Choose the 'browser' option instead

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Kloud7
Copper

Re: Wireless capability dissapeared

Thank you very much for your help. Unfortunatly I think having tried downloading the drivers again whenever I click on a driver to download, the 'Dell Download Manager' always appears.

 

To get around this I tried downloading the drivers from the Intel website.

 

When I try to install them I get this notification on every driver: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

 

Am I missing a driver that is perhaps not in the networking section?

 

Any help would be greatly appreciated.

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Kloud7
Copper

Re: Wireless capability dissapeared

Thank you for your reply,

 

Unfortunatly since I have tried to install drivers before using it, 'Dell Download Manager' always pops up when I try and download drivers from this site.

 

After downloading the mini card drivers, I was unable to install them, I get the following error: "No compatible hardware found..."

 

Any further help would be greatly appreciated.

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Re: Wireless capability dissapeared

 

Unfortunatly since I have tried to install drivers before using it, 'Dell Download Manager' always pops up

 

That's 'coz you still have the cookie it installs on your system.

To get rid of it, close your browser, then open Control Panel/Internet Options, and click the Delete button under 'Browsing History'.

You can now go back to your 'Drivers & Downloads' page, and you'll again be asked which option you want to use for downloads.

Choose the browser option this time - obviously!

 

Thereafter... at least until such time as you again clear your browsing history... all downloads will automatically be opened in your browser

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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