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cannot connect to wifi
Hi folks,
I have having trouble connecting to my wifi or any wifi at all. I recently had huge problems with my laptop and had to do a complete uninstall of windows. After doing this I couldn't find my original CDs that came with the laptop but the IT guy in work kindly connected me up with windows for 30 days (I think) or until I get the issue resolved. Hopefully someone can help as I've borrowed a friends dongle and don't want to use it too often. I did an ipconfig/all and got the following results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Louise>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Louise-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter O2 Mobile Connect:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : O2 Mobile Connect
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 100.64.59.143(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 8.8.8.8
62.40.32.33
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Disabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fa
st Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : F0-4D-A2-C9-67-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{E844C5FB-8994-4CD3-89C3-BC6326839858}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{C3E4364B-2294-41A0-ABFC-F65396FB9E32}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:6440:3b8f::6440:3b8f(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 8.8.8.8
62.40.32.33
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c40:19ef:9bbf:c470(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::c40:19ef:9bbf:c470%15(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Louise>
PudgyOne
9 Legend
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30.3K Posts
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June 2nd, 2013 10:00
Louise Twomey,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
What virus program and firewall is installed?
Rick
Louise Twomey
23 Posts
0
June 2nd, 2013 13:00
Host Name: LOUISE-PC
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 24/05/2013, 13:27:17
System Boot Time: 02/06/2013, 16:42:48
System Manufacturer: Dell Inc.
System Model: Inspiron N5010
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2249 Mhz
BIOS Version: Dell Inc. A10, 17/11/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-ie;English (Ireland)
Input Locale: en-ie;English (Ireland)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 3,895 MB
Available Physical Memory: 2,500 MB
Virtual Memory: Max Size: 7,788 MB
Virtual Memory: Available: 6,145 MB
Virtual Memory: In Use: 1,643 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\LOUISE-PC
Hotfix(s): 126 Hotfix(s) Installed.
[01]: KB2764913
[02]: KB2764916
[03]: KB2718695
[04]: KB2670838
[05]: KB2592687
[06]: KB971033
[07]: KB2305420
[08]: KB2393802
[09]: KB2479943
[10]: KB2484033
[11]: KB2488113
[12]: KB2491683
[13]: KB2505438
[14]: KB2506014
[15]: KB2506212
[16]: KB2506928
[17]: KB2509553
[18]: KB2511250
[19]: KB2511455
[20]: KB2515325
[21]: KB2522422
[22]: KB2529073
[23]: KB2532531
[24]: KB2533552
[25]: KB2536275
[26]: KB2536276
[27]: KB2541014
[28]: KB2544893
[29]: KB2545698
[30]: KB2547666
[31]: KB2552343
[32]: KB2560656
[33]: KB2563227
[34]: KB2564958
[35]: KB2570947
[36]: KB2574819
[37]: KB2579686
[38]: KB2584146
[39]: KB2585542
[40]: KB2603229
[41]: KB2604115
[42]: KB2618451
[43]: KB2619339
[44]: KB2620704
[45]: KB2621440
[46]: KB2631813
[47]: KB2640148
[48]: KB2644615
[49]: KB2645640
[50]: KB2647753
[51]: KB2653956
[52]: KB2654428
[53]: KB2655992
[54]: KB2656356
[55]: KB2656411
[56]: KB2658846
[57]: KB2659262
[58]: KB2660075
[59]: KB2660649
[60]: KB2661254
[61]: KB2667402
[62]: KB2676562
[63]: KB2685811
[64]: KB2685813
[65]: KB2685939
[66]: KB2690533
[67]: KB2691442
[68]: KB2698365
[69]: KB2699779
[70]: KB2705219
[71]: KB2706045
[72]: KB2709630
[73]: KB2709981
[74]: KB2712808
[75]: KB2718704
[76]: KB2719857
[77]: KB2726535
[78]: KB2727528
[79]: KB2729094
[80]: KB2729452
[81]: KB2732059
[82]: KB2732487
[83]: KB2732500
[84]: KB2736422
[85]: KB2741355
[86]: KB2742599
[87]: KB2743555
[88]: KB2749655
[89]: KB2750841
[90]: KB2753842
[91]: KB2756921
[92]: KB2757638
[93]: KB2758857
[94]: KB2761217
[95]: KB2762895
[96]: KB2763523
[97]: KB2769369
[98]: KB2770660
[99]: KB2773072
[100]: KB2779562
[101]: KB2785220
[102]: KB2786081
[103]: KB2786400
[104]: KB2789645
[105]: KB2790113
[106]: KB2790655
[107]: KB2791765
[108]: KB2798162
[109]: KB2799926
[110]: KB2804579
[111]: KB2807986
[112]: KB2808735
[113]: KB2813170
[114]: KB2813347
[115]: KB2813956
[116]: KB2817183
[117]: KB2820197
[118]: KB2820331
[119]: KB2829361
[120]: KB2830290
[121]: KB2840149
[122]: KB958488
[123]: KB976002
[124]: KB976902
[125]: KB976932
[126]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Connection Name: Local Area Connection
Status: Media disconnected
[02]: SonicWALL Virtual NIC
Connection Name: Local Area Connection 2
Status: Hardware not present
The system I'm using is an Inspiron 15R.
'Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:
Bear with me, I've had no IT training so finding some of this difficult to do. I should have left it to a professional when I first discovered the problem.
Many thanks
Louise.
PudgyOne
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June 2nd, 2013 14:00
Louise,
Download and install these drivers in the exact order(reboot when prompted)...
Dell System Software, v.7.0.1, A01
Intel HM57 Express Chipset Family, v.9.1.1.1025, A00
Intel Management Engine Interface, v.6.0.0.1179, A02
Realtek RTS5159 Card Reader, RTS5138 Card Reader, v.6.1.7600.30127, A01
Then install...
Realtek RTL8103T Ethernet Controller, v.7.13.112.2010, A00
Go to Dell Warranty Status enter your service tag, click on original configuration. Look and see which wireless adapter you have installed. Then go to Drivers & Downloads enter your service tag, select your operating system, under network, download and install the drivers.
Then download and install Dell QuickSet, v.10.5.0.1, A00
Places to look to see if your Connection is enabled
Rick
Louise Twomey
23 Posts
0
June 2nd, 2013 16:00
Apologies if I come across as a bit stupid but I've no IT experience and you ask in your previous post to check which wireless adapter I've installed. Under the components section under original configuration I get the following list: haven't got as far as drivers & downloads part yet where I enter my service tag and select my operating system but just wanted to check with you whether I am on the right path so far.
Thanks for your help and your patience.
Louise.
PudgyOne
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30.3K Posts
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June 2nd, 2013 17:00
Louise,
Your wireless card driver
Intel Centrino Wireless-N 1000, v.13.2.0.30, A00
You also have Bluetooth...
Dell Wireless 365 Bluetooth, v.6.2.1.1100 , A00
Louise Twomey
23 Posts
0
June 3rd, 2013 08:00
Please help... I've obviously done something wrong!! Thought I followed all of the steps above but still no wireless connection:
See device manager above::
Also:
Windows Mobility Centre:
Louise Twomey
23 Posts
0
June 3rd, 2013 09:00
Just lost at this stage and getting really frustrated. I followed all your instructions and still getting nowhere - is it me? I am doing something wrong? Please help Rick. Appreciate your patience so far!!
Louise.
PudgyOne
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June 3rd, 2013 16:00
Louise,
What is this Huawei Mobile Connect? Is this device removable, like in a usb port?
Rick
Louise Twomey
23 Posts
0
June 3rd, 2013 17:00
Hi Rick,
Yes. The IT guy in work gave me an Asus Wireless USB Adapter - which he said would help me connect to my wifi at home until I could get the situation sorted out with yourselves.
Is this causing a problem now?
BW
Louise.
PudgyOne
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30.3K Posts
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June 3rd, 2013 17:00
Louise,
Shut down your computer and remove the Wireless USB Adapter.
Start the computer without the USB Adapter. Look in the places to see if your Connection is enabled
You should be able to connect using the adapter inside the computer. Without the adapter, can you run an ipconfig /all and/or Network Interface
Rick
Louise Twomey
23 Posts
0
June 4th, 2013 14:00
Hi Rick, I have to use the Wireless USB Dongle to access the internet as I cannot find the cables to connect to my router. I ran an IP Config and these are the results:
I'm running an Inspiron 15R5010.
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Louise-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-F3-DF-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-F3-DF-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::19d6:2385:2711:de77%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.16.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 570435271
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-31-13-64-F0-4D-A2-C9-67-A8
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection 2:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-F3-DF-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b569:abf6:6be8:1ebf%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 June 2013 20:06:57
Lease Expires . . . . . . . . . . : 04 June 2013 22:05:53
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 469771975
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-31-13-64-F0-4D-A2-C9-67-A8
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fa
st Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : F0-4D-A2-C9-67-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{B9E03185-B86D-472C-BB75-81B483E215CC}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:cf45:bcba:105c:179:3f57:fefb(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::105c:179:3f57:fefb%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D614328C-D003-4140-86F4-5959AF26CFE1}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{25F19FF6-434F-461B-A768-4CF3B62CA47E}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{E844C5FB-8994-4CD3-89C3-BC6326839858}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>^A
C:\Windows\system32>^Z
Now when I open the network and sharing centre the connection is showing up there and I have the wifi turned on but still cannot connect. Please help. Also I cannot make out the dell product key at the back of my machine - I think it is heat worn. It looks like CR26G-VHQMJ-V4P37-J8W66-J8GYM and X16-96072.
Many thanks for all your help so far.
Louise.
PudgyOne
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June 4th, 2013 15:00
Louise,
Start, control panel, network and sharing center, click on your connection, properties(when you're there, do you see just your connection or do you also see a local connection?)
Look for TCP/IPv4 and TCP/IPv6 and click on properties for each.
Have your settings match mine.
Rick