cannot download WLAN card driver

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Merynkaw,

When you reinstalled the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

Rick

I downloaded System Utilities first and then Intel AMT HECI, v.6.1.20.1059 PV, A04

(Driver) chipset

Should I try it again and reinstall Vista and than follow this steps? www.dell.com/.../ArticleView

Merynkaw,

Vista 32-bit or 64-bit?

Rick

Thank you, I will try it.. but do I have to uninstall the drivers I have already installed?

I got lost with this

Go to Dell Warranty Status enter your service tag, click on original configuration. There it will be listed which wireles adapter you have installed. Then go to Drivers & Downloads enter your service tag, select your operating system and download and install the drivers for your wireles adapter.

I went to Dell Warranty Status and then to System configuration -> original configuration->there is "system summary" and "components" I cannot see anything about wireless adaptor..

I am online! Thank you for your super help!

Merynkaw,

Sorry for the delay, sleep.

You just install the drivers over what was there. The old drivers did not install properly because the Dell System Software and the chipset drivers were not installed first.

Glad you got everything sorted while I was sleeping.

Take care,

Rick

Hello Rick,

thank you again for your help with wifi connection.. I have one more issue..

How can I access internet via SIM card? I inserted SIM card into the laptop but nothing is happening.

Do I have to download anything else?

Thank you, Merynkaw

Merynkaw,

When you purchased the system, did it come with the sim card already installed? If you're not sure, go to Dell Warranty Status enter your service tag, click on original configuration. It would be listed there.

The question I ask is the slot is there for all computers for your model, but if it was not ordered, the slot wil not have any hardware for the sim card, so basically it's a blank slot without the hardware.

Rick

There is very long list of components, but if I look for "sim" - nothing is found..

Merynkaw,

Go to...

http://www.dell.com/support/drivers/us/en/04/Product/latitude-e6410

Under modem/communications

You can try installing the drivers for the card(s). One of those cards may be on the original configuration list. If they are listed, then install the drivers, with the sim card removed, shutdown your computer.

Insert the sim card, then start the computer.

Rick

I did what you wrote .. I have downloaded http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/latitude-e6410?driverId=R283078&osCode=WLH&fileId=2731115128&languageCode=EN&categoryId=CM ,but it show me error code 10

Merynkaw,

Error code 10 is a driver problem.

Do you see anything in the device manager with a yellow exclaimination mark or red x?

Rick