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February 2nd, 2010 22:00

factory image not found

I need to resolve some issues by preforming a factory image restore but when i get to the menu that has the option it tells me factory image not found please reinstall.  do i have to buy the os or can i get that factory image back somehow?   dell inspirion 1525 vista.

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33.3K Posts

February 3rd, 2010 03:00

I assume you are either pressing CTRL/F11 or F8 at boot up (depending on OS).  If the Dell recovery partiton is missing or corrupted you will have to do a manual install.  If you don't have the discs and are in the US  HERE is the request form for a set of discs.

THIS is the Dell manual install procedure.

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