Highlighted
katoon
1 Copper

my dell wireless 5810e mobile broadband disconnect after one minute. detail as

my dell wireless 5810e mobile broadband disconnect after one minute. show 

0 Kudos
4 Replies
katoon
1 Copper

RE: my dell wireless 5810e mobile broadband disconnect after one minute. detail as

 after update bios a12 problem still exist.

0 Kudos
Community Manager
Community Manager

RE: my dell wireless 5810e mobile broadband disconnect after one minute. detail as

Hi katoon,

Thanks for posting.

You will have to contact the cell phone carrier who issued the SIM card for instructions on how to unlock it.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
katoon
1 Copper

RE: my dell wireless 5810e mobile broadband disconnect after one minute. detail as

Hi Robert

Thanks for your answer.

I asked dell support and he answer as below.

"Hi

Please remove and install the  wireless  driver

update Bios aloso "

I just have time to update my bios yesterday and result show in my last post. you can notice before and after bios update network diag result is not the same. it look like driver or bios is mismatch.

Before i updated win 10 1703, this sim can connect longtime. i will open case to dell support soon.

0 Kudos
Community Manager
Community Manager

RE: my dell wireless 5810e mobile broadband disconnect after one minute. detail as

Yes, perhaps that would be best for this situation. Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos