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xps13 9343 - Dell wireless 1560 - win10 - No Bluetooth is recognised
I have upgraded my laptop (xps13 9343 - x64 Dell wireless 1560 802.11ac) to win 10 home x64, but cannot find Bluetooth in device manager. I uninstalled the network drivers and reinstalled each one of these, from Dell's website, still no luck:
9343_Network_Driver_PJXKF_WN32_12.0.1.653_A00
9343_Network_Driver_87YFN_WN32_7.35.295.0_A01
9343_Network_Driver_G01XC_WN32_7.35.317.0_A02
device manager will only show the wifi adapter, not Bluetooth, under network adapters
DELL-Todd S
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January 25th, 2016 10:00
Hello,
A couple of things you might want to check is that bluetooth is enabled in both Windows 10 and in the System Setup (BIOS).
If it is enabled in both then you may want to try deleting all network adapters from Device Manager and rebooting the system. See if Windows 10 is able to locate any compatible drivers and install them for you.
Let me know if Windows is able to find a compatible driver that works. To help me troubleshoot this issue more efficiently please click on my Dell Todd username and send me a private message with the Dell Service Tag of your system. Please keep all troubleshooting and discussions in this public thread so that others with the same issue can find ways to relieve this problem.
Todd
ieee488
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11.1K Posts
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January 25th, 2016 10:00
http://www.dell.com/support/article/us/en/19/SLN148687/EN
Nicholas44
5 Posts
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January 25th, 2016 12:00
Thank you Todd, you nailed it.
BT was not enabled in BIOS...
All is good now...