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KevinNguyen1111

8 Posts

231402

July 18th, 2012 16:00

PowerConnect 3524p (The MAC address is not valid. You must set it now! )Error

Hi, i have a dell 3524p. It powers up fine but promp message asking for mac address and keep asking password which i can't figure out. Please let me know if you can help. Much appreciate. 
 

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS



BOOT Software Version 1.0.0.08 Built  29-Nov-2007  16:38:01

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 PowerConnect 3524 board based on Orion 88F5181 ARM926EJ processor
 64 MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

The MAC address is not valid. You must set it now!

Enter password :
invalid password !!
Enter password :
invalid password !!
Enter password :
Anonymous
5 Practitioner
 • 
274.2K Posts
May 11th, 2016 07:00
You will need to make a Console connection to the switch. Then reboot the switch and follow the below steps.
 

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
 

 
 

     Startup Menu
 

 
 

[1]  Download Software
 

[2]  Erase Flash File
 

[3]  Password Recovery Procedure
 

[4]  Enter Diagnostic Mode
 

[5 ]  Set Terminal Baud-Rate
 

[6 ]  Back       
 

            
 

 <------------ Press CTRL-Shift-6  to get Advance menu
 

 
 

 
 

Enter your choice or press 'ESC' to exit:
 

 Advanced menu activated.
 

 
 

==== Press Enter To Continue ====
 

 
 

     Startup Menu
 

 
 

[1]  Download Software
 

[2]  Erase Flash File
 

[3]  Password Recovery Procedure
 

[4]  Enter Diagnostic Mode
 

[5 ]  Set Terminal Baud-Rate
 

[6 ]  Advanced menu
 

[7]  Back                  
 

 
 

<------------- Select option 6 for Advance menu
 

 
 

Enter your choice or press 'ESC' to exit:
 

     Advanced menu
 

 
 

[1]  Erase Flash Sectors
 

[2]  Image menu
 

[3]  MAC and Board Info menu
 

[4]  Debug mode menu
 

[5]  Back
 

 
 

<-------------- Select option 3 for MAC and Board Info menu
 


At this point it may ask you for a password. on the 3500 switches use the password "Ryan"
 

You should then be allowed to enter the MAC address that is printed on the switch.
 

DELL-Willy M
802 Posts
July 18th, 2012 17:00
There is a default password available.  For security reasons it is not something that we can share thru the Community Forums.  You will need to call into phone support.  They will be happy to assist in getting this resolved as quick as possible.  I hope you can understand the reasoning behind this procedure.
 

If located in the United States:
 

Small & Medium Business Technical Support  1-499 employees  1-800-456-3355
 

Large Enterprise Technical Support  500+ employees  1-800-822-8965
KevinNguyen1111
8 Posts
July 18th, 2012 18:00
I gave them a call but they couldn't  figure it out. Does anyone have any tips?
DELL-Willy M
802 Posts
July 27th, 2012 11:00
Did you ever get this resolved?  I tried sending an email with further options to the email provided on your user account.  If you are needing further assistance you can email me.
eugenics
1 Message
August 8th, 2013 15:00
I am having exactly the same problem with my 3548 switch. Can you also send me that email please??
 

Thanks
Anonymous
5 Practitioner
 • 
274.2K Posts
August 12th, 2013 12:00
Email sent, look forward to hearing back from you.
 

Cheers
RocketTech
2 Posts
March 19th, 2014 18:00
I'm having the same issue with a 3524P- any help would be appreciated.
Anonymous
5 Practitioner
 • 
274.2K Posts
March 20th, 2014 07:00
RocketTech, i sent you an email with some instructions, hope it helps.
 

Cheers
martian333
1 Message
June 4th, 2014 08:00
Daniel C, I am having the same issue. Could you please send me the instructions to correct this also?
 

Thank you.
Anonymous
5 Practitioner
 • 
274.2K Posts
June 4th, 2014 09:00
Email sent, hope it helps.
 

Thanks
lifestyle8888
1 Message
September 3rd, 2014 02:00
I am having the same issue. Could you please send me the instructions to correct this also?
 

Thank you.
Anonymous
5 Practitioner
 • 
274.2K Posts
September 3rd, 2014 06:00
Email has been sent.
 

Thanks
Grephith
3 Posts
November 24th, 2014 08:00
May I get the password as well? I cannot get into my device too. 
Anonymous
5 Practitioner
 • 
274.2K Posts
November 24th, 2014 09:00
Email sent your way with some instructions on how to troubleshoot this issue.
 

Thanks 
dwulik
1 Message
December 4th, 2014 05:00
Daniel C, I have the same problem with my PowerConnect 3548. Please help.
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