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AIO 922 centre missing & no scanning!
Help - I have a 922 AIO which was working well until recently when an IT person messed up my printer install & it had to be redone - several times to get basic printing back. Since then the AIO centre is missing & no scanning. It will print & photocopy still though.
I have trouble shooted & downloaded up to date drivers & de & Re-installed still to no avail. Forgot to say OS is Windows Vista.
When you go to programs, dell printers etc, there is no AIO centre, but there is the Dell printer solution centre. Nothing happens when the scanning button is pressed on the printer.
Can someone help by giving me a "step by step" idiots guide to fixing - or shall i go buy a diff printer / scanner?
Thanks In anticiptaion
Moyvannion
PudgyOne
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April 16th, 2009 14:00
Moyvannion,
Why didn't the IT person re-install the printer for you?
We have a few issues, so if this doesn't work, please tell me your make and model of the computer and what version of Vista you have(32-bit or 64-bit). Please follow these instructions closely and let me know what happens.
Please follow the instructions below and the printer should install for you. Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Or
Try this FREE OCR Program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick