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March 9th, 2013 19:00
(Moved) Got incomplete assistance from dell on twitter
Moved to Customer Care forum for more expert help.
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PudgyOne
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March 10th, 2013 19:00
It then got moved again to...
Laptop General Hardware Forum.
http://en.community.dell.com/support-forums/laptop/f/3518/p/19495964/20318961.aspx#20318961
Don't know why it was moved from Customer Care.
Rick