Unsolved
158 Posts
0
2156
Unable to change my Avatar?
I am unable to change my Avatar. In fact I cannot even put the one back that I have been using for years. Looks like I'm limited to the Community collection.
According to the help section I should be able to choose an image from my "Image Gallery", I have not uploaded any images & so that is not an option under "Choose a collection".
I uploaded ~10 images but the help section says: "You can only use this option if you have uploaded images that have been approved."
Can someone tell me how to get these images approved so I can change my Avatar? Does a moderator have to do it?
Thank you
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
June 15th, 2019 07:00
I do not see any of your images in the Image Console "awaiting approval". So all listed here are visible. As an admin, I was able to change your Avatar.
* I went to your profile
* Clicked, "View / Manage this User's Settings"
* Clicked AVATARS
* Clicked "Upload an Avatar"
* Clicked "FROM MY ALBUMS", I saw them all. Chose one
* Clicked the button "Save and Continue"
* Clicked the button "Save"
Are you saying that you do not have similar options?
daemoncycler
158 Posts
0
June 15th, 2019 08:00
I cannot find "View / Manage this User's Settings".
When I click on My Settings & then Edit my profile I am taken to Dell Community > My Settings.
Here is what I see:
If I click on Choose an avatar the community admin avatar is loaded.
Thank you
daemoncycler
158 Posts
0
June 16th, 2019 06:00
Thanks
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
June 16th, 2019 06:00
Understood. Turns out that the ability to add a "custom" avatar is based on user roles. So as you move up in role, you get the ability. I have changed it for you.