need to cancel my order

getting through there is a big pain.plus the connection is horrible most of the time i couldn't even understand what they said.guess i have to try again.just really frustrating.thanks

Hello,

You will need to call and talk to a live person to cancel an order.

It might take a week or more for a credit to your card or account. Sorry. :emotion-52:

Hi mariss,

Message me with your Dell order number and I'll see if canceling your order is still an option.  If not, you may need to refuse the delivery if you decide you still do not want the order. 

Thank you,

ApproachingZeroHour,

You're welcome and thanks for noticing.

Hi mariss, Message me with your Dell order number and I'll see if cancelling your order is still an option.  If not, you may need to refuse the delivery if you decide you still do not want the order.  Thank you,

Debbie, great to see that DELL is indeed monitoring and lurking (in a good way) in the forums.  I know you don't hear it alot, but THANKS!  :emotion-2:

Hello, I have a problem as well in cancelling my order. I ordered it today an hour ago.

PLease help!

Jesus!That's horrible.What is wrong with these people?I couldn't cancel my order either.by the time i actually got to talk to somebody they told me it was too late.....it was not my fault that i couldn't get through or that their service is so poor.unfortunately i placed another order before to make sure that it'll make it here for Christmas.I have ordered from 8 different places this month alone and i had no problems with anything.i did have to cancel one order which i made through Overstock,but it was really easy,because they actually have a cancel button next to an order until it ships.

i am sorry you had to go through with this.i'll send mine back as soon as possible and hopefully get my money back!

My experience cancelling an order is even more frustrating.  After placing an order with a customer service representative, he informed me that HE ordered the wrong part.  However, instead of fixing his mistake, he informed me that I had to call another department (Customer Care) to have this wrong order cancelled.  After calling customer care, the representative told me that the order could not be cancelled and that I could "just return it" when it arrives.  This is not customer "service."

Hopefully a dell employee is monitoring this again. I've had a similar problem excpet when ordering this TV.   I was unable to cancel the order in time and it's on a truck supposed to be delivered in the next few hours.  I don't want to accept the order, but am not sure what will happen if i refuse shipement.  I spoke to a two employees, including a supervisor, who stated i would be charged nothing once the product was returned.  However, I called back b/c i had forgot to ask an additional question and this time the person said i would be charged.  They need to transfer me to a return specialist which i fear may never answer the phone.   I gave up after being on hold for over an hour and currently have been on hold for an additional 35 min on my second call.   Anyone have any experience with what happens on a refused shipment? 

Well, the TV just arrived and I was still on hold during my 2nd call for a return specialist (48 min).    After a horrible experience with customer non-service I just took the chance and refused.  A supervisor did at dell did tell me that I wouldn't be charged, but was just concerned with a conflicting statement from another customer service rep.  They had me sign a paper refused and showed me the address confirming it was on its way back to dell.   The delivery guy got a laugh when i showed him the elapsed time on hold for a return specialist and told me he would have refused it also :)  Good luck to all of you with similar problems.  

Hey,Loki1441,can you keep me posted on this?i have a camera coming in tuesday, i hope.should i refuse or accept it?

Looks like we have the same problem. Ordered a system about an hour ago with the wrong operating system. I can't reach a live person to tell me how to change or cancel the order. I'd like to get the correct system ASAP, so I'm tempted to place another order, but I really would like to know that the first one has been fixed or stopped.

Does anyone know how to reach a real person on the weekend?

Don't get your hopes up,Steve,i made a mistake and placed a second order thinking i could cancel.now i got charged for two cameras.i really hope they'll refund my money.which numbers did you try?

this was the first time for me to order through dell.i recieved my first order yesterday.i think it'll be safer for you to accept it and then send it back.before you send it back though you have to call dell and obtain a credit return authorization.i was told that i don't have to pay anything if i want to return the other camera,but it says on the paper that came with the order that"Ship the products at your expense and insure the shipment or accept the risk of loss or damage during shipment" and "Upon receipt of your return dell will issue a credit or a refund of the purchase price paid,less shipping and handling and any applicable restocking fees subject to this policy".So if i understand correctly i will still end up paying for shipping and won't get all the money back.I do not know what will happen if you'll refuse shipment,i think it'll be harder to get your money back.I don't understand in the first place why do they have to make it so difficult and why can't they get their stories straight?