Unsolved
9 Posts
1
10386
Error occurred while communicating to Warranty API service
Hi community, since Friday i receive an error by checking the warranty information of my servers, i'm using the version 3.0 and the script is running on ubuntu.
The result from the script:
python /usr/local/nagios/dell/scripts/dellemc_device_check.py --host=1.1.1.1 --devicetype=iDRAC --componentname=warranty --protocol=3 --http.user=ADM --http.password=PWD --http.timeout=45 --http.port=443 --http.retries=1 --logPath=None --warranty.warningDays=None --warranty.criticalDays=None
is:
Error occurred while communicating to Warranty API service X9X9X9X
As there exist no newer version of the dellemc_device_check.py and there are no changes in my infrastructure maybe dell has performed a change of their API?
Anyone else are also receiving this error?
BR
Markus
wzsmith
15 Posts
0
November 5th, 2018 08:00
Same issue here. I'm not sure when it started. I have a script running nightly to record warranty info for new devices. Getting a 401: Unauthorized back from https://api.dell.com/support/assetinfo/v4/getassetwarranty/
I'm wondering if it was decommissioned in favor of the APIs at https://developer.dell.com and the change wasn't communicated very well.
benhank
9 Posts
1
November 5th, 2018 10:00
same issue here. i hope the techs reply soon, i got a ton of systems affected lol
Mc_G
9 Posts
1
November 7th, 2018 23:00
It's indeed funny that both products (the warranty check and the dellemc_device_check.py) is developed by Dell, and both departments has problems to communicate with each other. So i will deactivate this service and will have a look in a few month if there are any changes.
Thanks for your update
Enforme IT
1 Message
1
November 8th, 2018 12:00
Just wanted to chime in and also say that we've also been having issues with the warranty check since Friday.
Hopefully we can get a response from someone soon!
Dell-Rajashekar
11 Posts
0
November 8th, 2018 20:00
Hi Everyone,
We are aware of this Warranty issue and working to fix this on priority.
Will keep you all posted as soon as we have an update.
Thanks & regards,
Rajshekar P
Engineer, Dell R&D.
benhank
9 Posts
0
November 14th, 2018 08:00
any word on a resolution?
Yellow Cat
2 Posts
0
November 14th, 2018 08:00
For me, it just started working again on Monday
wzsmith
15 Posts
0
November 14th, 2018 11:00
Still getting the 401 error here. I'm wondering if my API key was revoked or something.
Mc_G
9 Posts
0
November 19th, 2018 08:00
I have enabled the warranty checks today, and it seems that Dell has fixed it, as the results are correct. But this is just my customer view, as it can happen again that Dell cancel this service again.
BR
Markus
benhank
9 Posts
1
November 19th, 2018 08:00
can someone please provide an update on this? Or at least let us know why the problem is happening? Thanks!
wzsmith
15 Posts
0
November 20th, 2018 07:00
Still not working for me. Same 401 error.
benhank
9 Posts
0
November 27th, 2018 09:00
Not working for me and my 2800 devices
Yellow Cat
2 Posts
0
November 27th, 2018 09:00
It's broken again as of this morning.
Mc_G
9 Posts
0
November 27th, 2018 23:00
Same here, not usable again
benhank
9 Posts
0
December 10th, 2018 10:00
I am getting this error while using the dell monitoring plugin for nagios:
https://exchange.nagios.org/directory/Plugins/Hardware/Server-Hardware/Dell/Dell-EMC-OpenManage-Plug-2Din-for-Nagios-Core/details
It has been happening for over 34 days now.