9020 missing SM bus controller

Question

I have all latest updates for win 7 x64 ran the dell assistant found no drivers to update. i searched the forums found solution was to update the usb 3 drivers and it did not solve the problem

Thanks for your time

Tony

speedstep · Answer

You havent installed the INTEL USB3 driver or any of the other CHIPSET drivers.

The best way to fix this is a few steps.

You download the WINDOWS 7 CAB file for the 9020

Model Platform ID Version Release Date Size Link

Optiplex 9020

Windows7

MH44X

A13

04/10/2018

894 MB

Download Now

https://downloads.dell.com/FOLDER04897211M/1/9020-WIN7-A13-MH44X.CAB

You move the downloaded file into the DOCUMENTS Folder

You download and install 7zip.

https://www.7-zip.org/download.html

You open the documents folder and RIGHT CLICK on the CAB file and from 7zip say EXTRACT HERE.

You then go into Device manager and right click on the yellow ! and say update the driver from my machine instead of the internet. It will ask you if you want to scan documents and sub folder and you say yes.

Done. You never have to do it again.

Arch Category Device Description Previous CAB Current CAB Status

x64	audio	Realtek combined High-Definition Audio Driver	ReleaseID: 4GGVY DellVersion: A10 VendorVersion: 6.0.1.6068	ReleaseID: 4GGVY DellVersion: A10 VendorVersion: 6.0.1.6068	No Change
x64	chipset	Intel 8 Series Chipset Device Software Driver	ReleaseID: 3664N DellVersion: A03 VendorVersion: 9.4.0.1027	ReleaseID: 3664N DellVersion: A03 VendorVersion: 9.4.0.1027	No Change
x64	chipset	Intel(R) Rapid Start Technology Application	ReleaseID: 26Y23 DellVersion: A02 VendorVersion: 3.0.0.1056	ReleaseID: 26Y23 DellVersion: A02 VendorVersion: 3.0.0.1056	No Change
x64	chipset	Intel USB3.0 xHCI Driver	ReleaseID: 5JFFN DellVersion: A05 VendorVersion: 2.5.4.40	ReleaseID: 5JFFN DellVersion: A05 VendorVersion: 2.5.4.40	No Change
x64	chipset	Intel(R) Smart Connect Technology Application	ReleaseID: 50C42 DellVersion: A00 VendorVersion: 5.0.10.2848	ReleaseID: 50C42 DellVersion: A00 VendorVersion: 5.0.10.2848	No Change
x64	chipset	Intel(R) Management Engine Components Installer Driver	ReleaseID: G1XKX DellVersion: A02 VendorVersion: 10.0.1.1000	ReleaseID: 4J8MX DellVersion: A00 VendorVersion: 11.7.0.1035	Updated
x64	communication	Sunix Serial/Parallel Card Driver	ReleaseID: KHW7P DellVersion: A00 VendorVersion: 8.1.1.0	ReleaseID: KHW7P DellVersion: A00 VendorVersion: 8.1.1.0	No Change
x64	input	Dell Smartcard USB Keyboard Driver	ReleaseID: CCHT0 DellVersion: A00 VendorVersion: 1.0	ReleaseID: CCHT0 DellVersion: A00 VendorVersion: 1.0	No Change
x64	network	Dell Wireless 1540 Driver	ReleaseID: TYJ5H DellVersion: A01 VendorVersion: 5.100.82.112	ReleaseID: TYJ5H DellVersion: A01 VendorVersion: 5.100.82.112	No Change
x64	network	Intel I2xx/825xx 10/100/1000 Ethernet Network Drivers	ReleaseID: RYMJ1 DellVersion: A12 VendorVersion: 20.2.0.0	ReleaseID: RYMJ1 DellVersion: A12 VendorVersion: 20.2.0.0	No Change
x64	network	Broadcom 57XX/BACS Combined Package Driver	ReleaseID: 7R4RM DellVersion: A00 VendorVersion: 17.4.2	ReleaseID: 7R4RM DellVersion: A00 VendorVersion: 17.4.2	No Change
x64	security	Dell Data Protection \| Hardware Crypto Accelerator (Network and Computing Encryption/Decryption Controller) Device Driver	ReleaseID: GYV2D DellVersion: A01 VendorVersion: V2.0.0.81	ReleaseID: GYV2D DellVersion: A01 VendorVersion: V2.0.0.81	No Change
x64	security	Dell Data Protection\|Encryption	ReleaseID: M03V6 DellVersion: A10 VendorVersion: v8.4.1/MasterInstaller 1.4.1.857	ReleaseID: M03V6 DellVersion: A10 VendorVersion: v8.4.1/MasterInstaller 1.4.1.857	No Change
x64	storage	Intel Rapid Storage Technology Driver and Management Console	ReleaseID: R4HDM DellVersion: A11 VendorVersion: 13.1.0.1058	ReleaseID: R4HDM DellVersion: A11 VendorVersion: 13.1.0.1058	No Change
x64	video	Intel Graphics HD 4200/4400/4600/5000/5100/5200/5300/5500 Graphics Driver	ReleaseID: YGF30 DellVersion: A17 VendorVersion: 10.18.14.4432	ReleaseID: YGF30 DellVersion: A17 VendorVersion: 10.18.14.4432	No Change
x64	video	AMD Radeon R5 240,R7 250 Graphic Driver	ReleaseID: 5VR9K DellVersion: A00 VendorVersion: 15.201.2201	ReleaseID: 5VR9K DellVersion: A00 VendorVersion: 15.201.2201	No Change
x64	video	Nvidia Geforce GTX745, GTX750Ti Graphic Driver	ReleaseID: KCPRC DellVersion: A00 VendorVersion: 9.18.13.3266	ReleaseID: KCPRC DellVersion: A00 VendorVersion: 9.18.13.3266	No Change
x86	audio	Realtek combined High-Definition Audio Driver	ReleaseID: 4GGVY DellVersion: A10 VendorVersion: 6.0.1.6068	ReleaseID: 4GGVY DellVersion: A10 VendorVersion: 6.0.1.6068	No Change
x86	chipset	Intel 8 Series Chipset Device Software Driver	ReleaseID: 3664N DellVersion: A03 VendorVersion: 9.4.0.1027	ReleaseID: 3664N DellVersion: A03 VendorVersion: 9.4.0.1027	No Change
x86	chipset	Intel(R) Rapid Start Technology Application	ReleaseID: 26Y23 DellVersion: A02 VendorVersion: 3.0.0.1056	ReleaseID: 26Y23 DellVersion: A02 VendorVersion: 3.0.0.1056	No Change
x86	chipset	Intel USB3.0 xHCI Driver	ReleaseID: 5JFFN DellVersion: A05 VendorVersion: 2.5.4.40	ReleaseID: 5JFFN DellVersion: A05 VendorVersion: 2.5.4.40	No Change
x86	chipset	Intel(R) Smart Connect Technology Application	ReleaseID: 50C42 DellVersion: A00 VendorVersion: 5.0.10.2848	ReleaseID: 50C42 DellVersion: A00 VendorVersion: 5.0.10.2848	No Change
x86	chipset	Intel(R) Management Engine Components Installer Driver	ReleaseID: G1XKX DellVersion: A02 VendorVersion: 10.0.1.1000	ReleaseID: X37VM DellVersion: A01 VendorVersion: 11.5.0.1020	Updated
x86	communication	Sunix Serial/Parallel Card Driver	ReleaseID: KHW7P DellVersion: A00 VendorVersion: 8.1.1.0	ReleaseID: KHW7P DellVersion: A00 VendorVersion: 8.1.1.0	No Change
x86	input	Dell Smartcard USB Keyboard Driver	ReleaseID: CCHT0 DellVersion: A00 VendorVersion: 1.0	ReleaseID: CCHT0 DellVersion: A00 VendorVersion: 1.0	No Change
x86	network	Broadcom 57XX Driver/BACS Combined Package Driver	ReleaseID: YM9NC DellVersion: A00 VendorVersion: 17.0.2	ReleaseID: YM9NC DellVersion: A00 VendorVersion: 17.0.2	No Change
x86	network	Dell Wireless 1540 Driver	ReleaseID: TYJ5H DellVersion: A01 VendorVersion: 5.100.82.112	ReleaseID: TYJ5H DellVersion: A01 VendorVersion: 5.100.82.112	No Change
x86	network	Intel I2xx/825xx 10/100/1000 Ethernet Network Drivers	ReleaseID: RYMJ1 DellVersion: A12 VendorVersion: 20.2.0.0	ReleaseID: RYMJ1 DellVersion: A12 VendorVersion: 20.2.0.0	No Change
x86	security	Dell Data Protection \| Hardware Crypto Accelerator (Network and Computing Encryption/Decryption Controller) Device Driver	ReleaseID: GYV2D DellVersion: A01 VendorVersion: V2.0.0.81	ReleaseID: GYV2D DellVersion: A01 VendorVersion: V2.0.0.81	No Change
x86	security	Dell Data Protection\|Encryption	ReleaseID: M03V6 DellVersion: A10 VendorVersion: v8.4.1/MasterInstaller 1.4.1.857	ReleaseID: M03V6 DellVersion: A10 VendorVersion: v8.4.1/MasterInstaller 1.4.1.857	No Change
x86	storage	Intel Rapid Storage Technology Driver and Management Console	ReleaseID: R4HDM DellVersion: A11 VendorVersion: 13.1.0.1058	ReleaseID: R4HDM DellVersion: A11 VendorVersion: 13.1.0.1058	No Change
x86	video	Intel Graphics HD 4200/4400/4600/5000/5100/5200/5300/5500 Graphics Driver	ReleaseID: N6P66 DellVersion: A17 VendorVersion: 10.18.14.4432	ReleaseID: N6P66 DellVersion: A17 VendorVersion: 10.18.14.4432	No Change
x86	video	AMD Radeon R5 240,R7 250 Graphic Driver	ReleaseID: 5VR9K DellVersion: A00 VendorVersion: 15.201.2201	ReleaseID: 5VR9K DellVersion: A00 VendorVersion: 15.201.2201	No Change
x86	video	Nvidia Geforce GTX745, GTX750Ti Graphic Driver	ReleaseID: 9RFNR DellVersion: A00 VendorVersion: 9.18.13.3266	ReleaseID: 9RFNR DellVersion: A00 VendorVersion: 9.18.13.3266	No Change

moximoxi1 · Answer

Thank you again speedstep that fixed it

Hammodi · Answer

Thanks man but what if i had windows 10.How can I fix the problem

Chino de Oro · Answer

Download and run this driver

Optiplex Desktops

9020 missing SM bus controller

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