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Dell Optiplex 760 Bootup screen saids "Belongs to HCPHES"
I bought a Dell Optiplex 760 today, the bootup screen saids "Belongs to HCPHES", can you help me remove that thing from the Dell bootscreen?
OFF-TOPIC NOTE:My Optiplex 760 Minitower is not my main computer, my Dell Optiplex 760 Minitower is my secondary computer incase if something is wrong with my Optiplex 745, my Dell Optiplex 745 Minitower is my main computer.
Mary G
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March 10th, 2018 12:00
Used computer from 2009 still has the former owner's info. You could/should do a clean install of windows and make it your own. Or try this--
https://www.howtogeek.com/howto/windows-vista/quick-tip-change-the-registered-owner-in-windows/
ashtonjean
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March 10th, 2018 17:00
@Mary G None of these help, besides, I sent you a private message with the image of a Dell Optiplex 760 bootup screen with the text saying "Belongs to "HCPHES".
Mary G
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March 11th, 2018 08:00
If you don't feel comfortable editing the Registry, just ignore the screen with the old owner name or company. It's harmless, just annoying. It's an old computer and you might expect other annoyances.
WM1000
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March 11th, 2018 10:00
ashtonjean
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March 12th, 2018 16:00
@WM1000 The Dell bootup screen.
DELL-Alasdair R
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March 13th, 2018 04:00
Hi Ashton,
Updating the BIOS should get rid of the splash screen you are seeing and replace it with the standard Dell one.
http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=7GK0W
ashtonjean
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March 13th, 2018 13:00
I actually tried updating the BIOS on March 9th 2018, I actually still see the "Belongs to HCPHES" watermark in the Dell splash screen bootup.
WM1000
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March 13th, 2018 15:00
That "Belongs to HCPHES" stuff on the bootup screen is probably a custom logo, but try sending a photo for proof.
DELL-Alasdair R
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March 15th, 2018 06:00
If you can't remove it by flashing the BIOS then there is no practical way for you to get rid of it I'm afraid.
speedstep
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March 15th, 2018 08:00
Harris County Public Education System is in the Owner ASSET TAG of the Bios. This is not stored in the Flash Bios its stored in the I2C nvram chip.
Updating the bios or clearing cmos will not clear this.
Newer systems in the 760 series do this in BIOS NVRAM. That's why later bios allow changing the tag 1 time only if its blank. No utility just typing it in at the cmos level. DCCU There is no panacea one size fits all.
The dos based Service Tag utility ASSET209.COM is for very old units and wont work.
DCCU 3.XXX is required for the 760 etc.
http://ftp.us.dell.com/sysman/DCCU_3_1_1045.exe
DCCU it can adjust the owner tag but NOT the service tag.
Requires XP and Internet explorer 8.
http://en.community.dell.com/techcenter/systems-management/w/wiki/1975.dell-client-configuration-utility/
ashtonjean
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March 15th, 2018 14:00
How do I remove the "Belongs to HCPHES" thing in The Dell Client Configuration Utility program?
speedstep
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March 16th, 2018 07:00
There was support for this but its not free. The software as well as that system are END OF LIFE END OF SUPPORT.
There isn't a remove only replace with a different screen aka blank then save.
The DCCU runs a local server via Internet explorer to change this.
Only the Owner Field can be changed the Service tag cannot be modified.
https://web.archive.org/web/20120402224313/http://en.community.dell.com/techcenter/os-applications/w/wiki/2545.aspx
Once the software is installed you access it via
http://localhost:1000
http://en.community.dell.com/techcenter/systems-management/w/wiki/1952.dell-client-configuration-toolkit-cctk
speedstep
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March 16th, 2018 07:00
So I dug up a 760 to see. The asset 209 utility works even though the 760 is not specifically listed.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=85WWG
https://downloads.dell.com/utility/R109071.exe
This file makes a dos floppy with the utility
Usage:
ASSET new_asset_tag Specify new asset tag
ASSET /d Delete asset tag
ASSET /o new_owner_tag Specify new owner tag (if applicable)
ASSET_209 /o /d Delete owner tag (if applicable)
ASSET /? This help screen
ashtonjean
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February 24th, 2019 10:00
Sorry for the extremely late reply but my Optiplex 760 doesn't even have a floppy drive.
Da_Vinman
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February 24th, 2019 11:00
And further down the rabbit hole we go...