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Front panel audio jack not working on Optiflex 5060
This is a Optiflex 5060 small form factor tower. this is a new system 2 weeks old
at first i couldn't get any jack to work. front or rear. so i downloaded realtek driver from the dell support page and after installing the driver rear jack started working.
but i need the front panel jack because sometimes i need to unplug the headset and carry with me.
speedstep
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October 3rd, 2019 07:00
The OEM audio driver and waves max may need to be deinstalled and re installed after every windows 10 feature update before it will "Detect" what is in any particular jack.
The updates stomp on the OEM drivers.
This package contains the driver for Realtek High Definition audio codec. It is supported on Dell Latitude, Precision, Inspiron and OptiPlex systems that run Windows 10 operating system. Audio driver is the software that helps your operating system to communicate effectively with audio devices such as sound cards and speakers. The package supports Windows 10 May 2019 Update.More details
http://downloads.dell.com/FOLDER05489420M/2/Realtek-High-Definition-Audio-Driver_99JJJ_WIN_6.0.1.8642_A05.EXE
This package guides you to the Microsoft Store where you can download the Waves MaxxAudio application. It is supported on Dell systems that run Windows 10 (64-bit) operating system. The package supports Windows 10 April 2018 Update.More details
Windows Version Numbers
speedstep
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October 1st, 2019 09:00
TRRS headsets require specific splitter.
https://www.amazon.com/Headset-Microphone-Breakout-Stereo-Female/dp/B017VOY1TI
https://www.amazon.com/FYL-Female-Stereo-4-Pole-Splitter/dp/B016S7PJ40
Everyone uses the Iphone6 type headset so apple changed theirs to lightning.
CTIA trrl headsets require a splitter.
https://www.walmart.com/ip/6-in-44-3-5-mm-Speaker-Microphone-Headset-Splitter/411715697
If you have windows you will need to remove the oem audio driver and reboot. Then reinstall the OEM driver from dell to detect items plugged in.
bradthetechnut
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October 1st, 2019 15:00
If you have Win7 or 10, you might need to click on the speaker icon in Control Panel. Click whatever is necessary to make sure the front jack is on. Do this while your headset is plugged into it.
I put the speaker icon on my desktop in case anything ever decides to not work.
This is in addition to speedstep's suggestions in case they're still necessary, not a replacement.
Sunethw
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October 1st, 2019 17:00
After hours of driver reinstall and searching the internet i found that i need a restart every time i plugged in the headset.
tried with 3 different headsets and both front and back jacks
else sound will come through the small built-in speaker. any solutions?
donm4599x
478 Posts
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October 1st, 2019 19:00
What happens if you disable the internal speaker in sound settings?
While you're there, be sure the front and rear speaker jacks are set as the defaults..
Sunethw
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October 2nd, 2019 19:00
i don't see such settings. just volume control slider.
donm4599x
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October 2nd, 2019 20:00
Right click the speaker or sound icon in the taskbar, select open sound settings. from there you can find lots of other sound and speaker related settings pages. Try the sound control panel near the bottom.
The trouble with microsoft is they've strewn settings all over the place and often renamed things (usually quite illogically). It's different in each minor release too. windows 10 is their worst example yet. For example, to set sound to mono, you won't find that in any sound settings ... No, it's in the ease of access settings.
Try to track down all the goofy settings strewn everywhere and see if you might find anything that looks suspicious. I'm thinking it probably isn't a hardware problem since you can get it to work by following a certain ritual.
bradthetechnut
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October 2nd, 2019 20:00
Hi @Sunethw,
Remember I mentioned sound settings (speaker icon) in the Control Panel. That's where to make sure all jacks are on. With your headset plugged in the front jack, set it as default.
The speaker icon in the taskbar will mainly give you sliders. The sliders are different for Win7 and Win10. May be there is a speaker volume there that's at zero? I don't know. But the ability to turn jacks on and off is in the sound settings in Control Panel. Please refer to my previous post if necessary. Thank you for continuing to post as to how it's going.
Sunethw
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October 9th, 2019 10:00
I finally get it to work by downgrading my drivers from the link you provided.
now plugging in correctly display the popup window to select my output device. thanks a lot