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Optiplex 7080 MT front universal audio jack not detecting mic
We plugged a V-MODA mic/headset 3.5mm combo connector into the front of the 7080 MT, but only the headphones are detected via Realtek. The mic is nowhere to be found. This headset has worked fine on other Mac/PC/XBOX systems.
The 7080 MT specs say the front single audio jack is a Universal Audio Jack (UAJ).
PC is a factory OS of Windows 10 64-bit with BIOS 1.1.5 (July 2020).
I have tried the following without success:
- Installed the latest Realtek drivers.
- Installed Windows 10 v2004
- Poked around in audio settings but there is no mic detected.
- Tried unsuccessfully on a 2nd 7080 MT with similar configuration.
I have Pro support but wanted to ask here first.
fireberd
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August 18th, 2020 11:00
With two PC's doing the same thing, although the combo headset/mic worked on others do you have access to a different brand to test? May be an issue with some setup (The documentation I have access to doesn't help). You say you reinstalled Realtek, it must be the Dell supplied not some other Windows installed version
Otherwise, its a problem for Dell support.
bluetoe
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August 20th, 2020 10:00
We tested this headset today on an Optiplex 7070 which worked fine.
We tried removing/re-installing the Realtek drivers on the 7080 but it seems like we either have an odd hardware compatibility issue or a factory-installed Windows 10 driver issue unique to the 7080.
I am working with support but they have nothing on file for this issue.
I ordered a $15 headset/mic to try early next week to ensure it's just not a strange hardware issue with the other headset and the 7080.
bradthetechnut
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August 20th, 2020 17:00
I'm not 100% sure this is it, but definitely think it's worth a try, or at least check.
With your headset plugged in - Speaker icon in Control Panel (not the speaker icon on taskbar) > Recording tab should show headset, double-click on it > in new window, Listen tab > check box for Listen to this device. The box is unchecked by default. I like keeping the speaker icon on my desktop.
My screengrab below shows line-in. Should be same pathway though for your headset. Please let us know if there's any issues, like if the headset doesn't show up in either Playback or Recording tab, and so on.
My headphones (though Bluetooth) (not in screengrab) show as both headphones and headset in the Playback tab (1st window). Make sure it's the headset icon that has the checkmark by it.
bluetoe
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August 21st, 2020 07:00
Thanks for the idea but when this headset is plugged in there is no input device at all on the 7080.
But on the 7070 it is detected thus:
bluetoe
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August 24th, 2020 16:00
I confirmed this is a Dell driver issue on the 7080 Optiplex with Windows 10 64-bit.
We tried a second different headset model on a THIRD Optiplex 7080 and it had the same issue.
So I booted Ubuntu on the machine which immediately recognized the mic just fine:
sirGnano1
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November 17th, 2020 19:00
Were you able to resolve? I'm having the same issue on my 7080.
bradthetechnut
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November 18th, 2020 15:00
Not that you should have to, but there's only one other work around I can think of - use an audio card.
Ruwansiri
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March 5th, 2021 21:00
Please use Max Audio Pro Software
For setup Headset
bradthetechnut
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March 5th, 2021 22:00
Hi @Ruwansiri ,
Did you try it on your 7080 and does it work?
Found 2 versions on Dell site. Newer version released May 2020: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=m96hh
Older/previous version released Aug. 2017: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=r70v3
bradthetechnut
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March 8th, 2021 13:00
Good to know.
Would you happen to know which version or from which year your driver is?
speedstep
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March 8th, 2021 21:00
VMODA is not OMTP CTIA TRRL so its not going to work
https://www.amazon.com/Anivia-Controller-Cancelling-Headphones-Earmuffs/dp/B08FQY7Y1M/
https://www.v-moda.com/us/en/products/boompro-microphone
speedstep
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March 8th, 2021 22:00
If your Dell is not seeing CTIA headset the oem driver must be RE installed.
bradthetechnut
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March 9th, 2021 10:00
@bluetoe tried that already.
RCC821
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March 18th, 2021 03:00
Does anyone have a solution to this? I need the mic to function on my headphones for work.
speedstep
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March 18th, 2021 03:00
It works fine when the model specific OEM driver for Integrated HD Audio is installed and specific headsets are used. Windows feature updates will routinely break this requiring the OEM driver to be re installed.
https://www.dell.com/support/home/en-us/product-support/product/optiplex-7080-desktop/docs
https://www.dell.com/support/home/en-us/product-support/product/optiplex-7080-desktop/drivers
The rear has only 1 JACK so you have to choose mic or line in.
The front is old school green and red mic so you need splitter for TRRL CTIA headset.
https://www.amazon.com/Headphones-Convertors-Headphone-Microphone-Simultaneously/dp/B01M8G1U0C
Downloading the Cab file and moving it to My Documents folder is the first step.
https://dl.dell.com/FOLDER07299466M/1/7080-WIN10-A05-5DFGF.CAB
Dell Watchdog Timer Driver
Version: 1.0.0.6
Realtek High Definition Audio Driver
Version: 6.0.9116.1
Intel Serial IO Driver
Version: 30.100.2020.7
Intel Thunderbolt Controller Driver
Version: 1.41.648.5
Cypress USB Connector Manager Class Extension UcmCx
Version: 1.2.1.25
Intel Management Engine Components Installer
Version: 2036.15.0.1835
Intel Chipset Device Software
Version: 10.1.18295.8201
Realtek Memory Card Reader Driver
Version: 10.0.18362.21317
Sunix Serial and Parallel Card Driver
Version: 9.0.5.1
Sunix USB 3.1 Cypress Card Driver
Version: 1.2.3.27
Intel AX210/AX201/AX200/9560/9260/8265/3165 Wi-Fi UWD Driver
Version: 22.10.0.7
Intel NIC Family Drivers
Version: 24.1.0
Aquantia 5G Network Add-in Card Driver
Version: 2.1.21.0
Qualcomm QCA61x4A/QCA6174A-XR/QCA9377 Wi-Fi and Bluetooth Driver
Version: 12.0.0.953
Intel AX210/AX200/AX201/9560/9260/8265/3165 Bluetooth UWD Driver
Version: 22.10.0.2
Intel PCIe Ethernet Controller Driver
Version: 25.5.0.0
Intel Rapid Storage Technology Driver
Version: 17.9.1.1009
AMD Graphics Driver
Version: 27.20.1032.2
NVIDIA GeForce Desktop DCH Graphics Driver
Version: 27.21.14.5707
NVIDIA GeForce Desktop DC Graphics Driver
Version: 27.21.14.5167
Intel UHD Graphics Driver
Version: 27.20.100.8935
Next install 7zip
https://www.7-zip.org/download.html
Then right click on the cab file in the my documents folder and say EXTRACT HERE.
EXTRACT cab contents into my documents folder
Once that is done go under audio in device manager and right click on the devices and say UPDATE DRIVER FROM MY PC not from the internet.