2 Posts
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4182
Optiplex 780 problem with keyboard and mouse
Hi could someone help. We have an optiplex 780 and when starting up the mouse and keyboard will light up but then no longer works anymore. Tried other keyboard and mouse and it does the same thing. Can't go into reboot or anything cause no keyboard will work. Please help
nyc10036
4 Operator
4 Operator
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5.6K Posts
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March 26th, 2020 19:00
Are these Bluetooth?
What brand?
Windows 10?
tishcoy
2 Posts
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March 26th, 2020 19:00
Windows 10. Its dell
nyc10036
4 Operator
4 Operator
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5.6K Posts
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March 26th, 2020 19:00
Are you using Bluetooth keyboard and mouse?
Have you tried a USB keyboard and USB mouse?
redxps630
9 Legend
9 Legend
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11.8K Posts
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March 27th, 2020 20:00
I had a few 780 before. Did you try all the USB ports at back and front to see if issue persists (there are 5 at back and 2 at front)? Did you see an error of "keyboard not detected" on boot screen? It sounds like your keyboard got some power if some light was up. You only need the keyboard to test if boot responds to key stroke.
Wlfmn01
1 Message
0
May 14th, 2020 04:00
What is the solution? I don't see.
SweetStrawberry
1 Message
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March 30th, 2021 03:00
This happened to me. I used a USB adapter, plugged keyboard and mouse into it, then plugged the USB into the front of my Optiplex and now works perfectly. No clue why that is, but as long as it works, I'm fine with that. Hope that helps someone else!