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OptiPlex 9020 not working
I have a OptiPlex 9020
Pressing power button has lights and fan on, but there is nothing on the monitor. Tried several different monitors and cables with same result. So I remove one of the RAM and it boot, able to login to Windows and working normally. Restarting work well. No issue.
The problem is after i shut down and tried to start, the same problem begins all over again.
Did ePSA pre-boot system assessment and it passed.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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March 21st, 2018 11:00
Just so happen to have an OptiPlex 9020 here in the shop (for SSD install and Windows-10 Pro-64 Upgrade). Runs great. Getting ready to take-back and re-install.
BIOS is A01. UEFI-Mode.
4gb x 2 DIMMs. Shows as Slot-1 and Slot-2 in BIOS.
No ePSA doesn't catch everything.
Try both DIMMs as singles in Slot-1.
Video Card can be removed and run on-board VGA to simplify config while trouble-shooting.
elpro999dell
367 Posts
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March 22nd, 2018 17:00
Try running the RAM you take out alone,
If the machine does not boot then you just found out that RAM no longer works