I think the issue may be compatibility. If you could, would you let me know the specific drive part number listed on the drive? That way I can make sure if it is either supported or not. It may also help if you private message me the svc tag of the server and I will let you know what I find.
If you click on the envelope in the upper right of the page, and then click NEW MESSAGE, you can then enter my username in the send to field.