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January 6th, 2015 08:00
Cache batteries do not show good in OMSA 7.0
We have hundreds of PowerEdge R910 servers with H700 Raid Controllers where the batteries are reaching the end of life. We are in the process of replacing these batteries as OMSA reports them as being bad. Our research has shown that firmware and driver updates may also be in order. We have had the system administrators upgrade the controller firmware to 12.10.6-0001 and the driver to 5.1.112.64. OMSA on these servers is at 7.0. We may be able to get the system admins to update OMSA if we can prove that the revision is causing a problem.
We have had problems getting good NU209 batteries. We have set up a spare R710 with a Perc 6i controller which has the current firmware and driver. This system has OMSA 7.4 and LSI MegaRaid Manager installed upon it. We have successfully charged and tested NU209 batteries on this system. The batteries report Good in OMSA and through MegaRaid Manager. Some of these battery modules have had the batteries replaced, but have not had the cycle count zeroed out. The "Absolute State of Charge" on these refurbished battery modules is 80% or higher. We can pull a used battery from a decommissioned system and successfully install it in the systems, but this is just a temporary repair as the used battery will not last as long as a new one.
We are trying to determine why these refurbished batteries never show "Good" through OMSA 7.0 on the R910 with the Perc H700 controller. Any help would be appreciated.


DELL-Josh Cr
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January 6th, 2015 12:00
Hi,
If you charge the battery on the R710 and put it back in the R910 does it still show the battery as bad in OMSA 7.0? If you can update from 7.0 to 7.4 on one of the R910s and test that would be the best option as it does sound like an issue with 7.0 not correctly pulling the battery state.
Mike.Woodruff
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January 6th, 2015 12:00
Hi Josh, that is what we have been doing. We were charging the battery first in the R710 and then attempting to move it to the R910. We were hoping to get some kind of "know problem, see description" web page to present to the system admins.
Mike.Woodruff
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January 6th, 2015 13:00
Ok, thanks Josh. Perhaps someone else out there may have seen the same problem.
DELL-Josh Cr
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January 6th, 2015 13:00
I have not been able find anything that shows that it was something that was an issue that was fixed, nothing is mentioned in the release notes for battery reporting.