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Non certified drives throwing Faults
Hello,
We have a number of Dell blades running Perc h700 and Perc h710 cards.
Most of these are running Samsung 840 pro SSD drives, and Samsung 830 SSD drives - these drives are running perfectly fine, and simply show us as "non certified" and the array is "Non Critical", this causes no problems.
Now we've just installed some servers with the latest crucial 960GB SSD drives, and again it all works fine, but every time the machines boot it's reporting errors into the CMC log :
- Server 12 health changed to a critical state from either a normal or warning state.
- Fault detected on drive 0 in disk drive bay 1
- Fault detected on drive 1 in disk drive bay 1.
Does anyone have any idea why this might be happening?
Here are the omreports:
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root@zeus :emotion-53:# omreport storage vdisk List of Virtual Disks in the System Controller PERC H710 Mini (Embedded) ID : 0 Status : Ok Name : Zeus State : Ready Hot Spare Policy violated : Not Assigned Encrypted : Not Applicable Layout : RAID-1 Size : 850.00 GB (912680550400 bytes) Device Name : /dev/sda Bus Protocol : SATA Media : SSD Read Policy : Adaptive Read Ahead Write Policy : Write Back Cache Policy : Not Applicable Stripe Element Size : 64 KB Disk Cache Policy : Enabled root@zeus :emotion-53:# omreport storage pdisk controller=0 List of Physical Disks on Controller PERC H710 Mini (Embedded) Controller PERC H710 Mini (Embedded) ID : 0:0 Status : Non-Critical Name : Physical Disk 0:0 State : Online Power Status : Not Applicable Bus Protocol : SATA Media : SSD Device Life Remaining : Not Applicable Failure Predicted : No Revision : MU02 Driver Version : Not Applicable Model Number : Not Applicable Certified : No Encryption Capable : Yes Encrypted : No Progress : Not Applicable Mirror Set ID : Not Applicable Capacity : 893.75 GB (959656755200 bytes) Used RAID Disk Space : 850.00 GB (912680550400 bytes) Available RAID Disk Space : 43.75 GB (46976204800 bytes) Hot Spare : No Vendor ID : ATA Product ID : Crucial_CT960M500SSD1 Serial No. : 1311092FA641 Part Number : Not Available Negotiated Speed : 6.00 Gbps Capable Speed : 6.00 Gbps Device Write Cache : Not Applicable Manufacture Day : Not Available Manufacture Week : Not Available Manufacture Year : Not Available SAS Address : 4433221104000000 ID : 0:1 Status : Non-Critical Name : Physical Disk 0:1 State : Online Power Status : Not Applicable Bus Protocol : SATA Media : SSD Device Life Remaining : Not Applicable Failure Predicted : No Revision : MU02 Driver Version : Not Applicable Model Number : Not Applicable Certified : No Encryption Capable : Yes Encrypted : No Progress : Not Applicable Mirror Set ID : Not Applicable Capacity : 893.75 GB (959656755200 bytes) Used RAID Disk Space : 850.00 GB (912680550400 bytes) Available RAID Disk Space : 43.75 GB (46976204800 bytes) Hot Spare : No Vendor ID : ATA Product ID : Crucial_CT960M500SSD1 Serial No. : 1311092FA619 Part Number : Not Available Negotiated Speed : 6.00 Gbps Capable Speed : 6.00 Gbps Device Write Cache : Not Applicable Manufacture Day : Not Available Manufacture Week : Not Available Manufacture Year : Not Available SAS Address : 4433221105000000 root@zeus :emotion-53:# omreport storage controller Controller PERC H710 Mini (Embedded) Controllers ID : 0 Status : Ok Name : PERC H710 Mini Slot ID : Embedded State : Ready Firmware Version : 21.2.0-0007 Latest Available Firmware Version : Not Applicable Driver Version : 06.504.01.00-rh1 Minimum Required Driver Version : Not Applicable Storport Driver Version : Not Applicable Minimum Required Storport Driver Version : Not Applicable Number of Connectors : 1 Rebuild Rate : 30% BGI Rate : 30% Check Consistency Rate : 30% Reconstruct Rate : 30% Alarm State : Not Applicable Cluster Mode : Not Applicable SCSI Initiator ID : Not Applicable Cache Memory Size : 512 MB Patrol Read Mode : Auto Patrol Read State : Stopped Patrol Read Rate : 30% Patrol Read Iterations : 9 Abort Check Consistency on Error : Disabled Allow Revertible Hot Spare and Replace Member : Enabled Load Balance : Not Applicable Auto Replace Member on Predictive Failure : Disabled Redundant Path view : Not Applicable CacheCade Capable : Yes Persistent Hot Spare : Disabled Encryption Capable : Yes Encryption Key Present : No Encryption Mode : None Preserved Cache : No Spin Down Unconfigured Drives : Disabled Spin Down Hot Spares : Disabled Spin Down Configured Drives : Disabled Automatic Disk Power Saving (Idle C) : Disabled Time Interval for Spin Down (in Minutes) : Not Applicable Start Time (HH:MM) : Not Applicable
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theflash1932
7 Technologist
7 Technologist
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16.3K Posts
0
February 22nd, 2014 15:00
Just a note to the H700 blocking un-certified drives for those who read this and don't know ... one of the first firmware updates for the H700 lifted the block.
YoungyLives
29 Posts
0
June 25th, 2014 19:00
I went with Intel 530s and the only annoyance is the false positive issue in OMSA.
Dells pricing for SSDs is so out of this world in it's arrogance I can only smile each time I fit an Intel 530.....:emotion-11:
YoungyLives
29 Posts
0
June 25th, 2014 19:00
I went with Intel 530s and the only annoyance is the false positive issue in OMSA.
Dells pricing for SSDs is so out of this world in it's arrogance I can only smile each time I fit an Intel 530.....:emotion-11:
michaelbrunson
1 Message
0
June 27th, 2014 10:00
I have the latest firmware. It is not that it won't boot but that POST stops when the controller insists on telling me these are non-certified drives. "Press a key to continue". So much for remote boot.
Just stupid. And I concur with the other posters that replacement drives take forever to order and deliver from Dell vs. so many other sources.
Michael
hostasaurus
12 Posts
0
October 18th, 2014 16:00
And they reinstated the block later on. Firmware A08 - A10 is currently (today) preventing me from migrating some off the shelf drives from an R510 (Perc 6/i) to an R710 (H700); they show up as "BLOCKED" just like the last time they did this.
yanivhs
8 Posts
0
August 2nd, 2015 00:00
Hello
Does anyone uses the Intel 530 without warnings?
I have a R620 server with two Intel 530 drives ( http://ark.intel.com/products/75331/Intel-SSD-530-Series-240GB-2_5in-SATA-6Gbs-20nm-MLC)
and both of them show warnings for ucertified drive.
any suggestions?
theflash1932
7 Technologist
7 Technologist
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16.3K Posts
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August 2nd, 2015 08:00
No matter what you do, they will always be uncertified ... there isn't anything you can do about that. You will have to choose between the warnings and the drives - keep the drives and live with the warnings or get rid of the warnings by getting certified drives.
yanivhs
8 Posts
0
August 2nd, 2015 13:00
Just excellent...
and to think that Dell certified drives are manufactured by Intel...
theflash1932
7 Technologist
7 Technologist
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16.3K Posts
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August 2nd, 2015 14:00
Obviously Dell doesn't make their own drives. ALL certified drives are made by major disk manufacturers - Seagate, WD, Toshiba, maybe even Intel. Certified drives have been loaded at the manufacturer with a specific certified firmware that will work with specific controllers. The drive may physically be identical to a generic/retail version of the same drive. Generic/retail settings in drive firmware is often not adequate and the need exists to tweak them to certain specifications.
grayloon
11 Posts
0
November 30th, 2016 05:00
Is the drive firmware part of the drive itself or the attached circuit board? I ask because I replaced an original drive with the same model from Seagate - it's just not Dell branded or certified. Can I take the circuit board from the original drive and swap it to the new drive to make it "certified"? By the way, I replaced the original drive because the server indicated it was failing. I assume this is the physical mechanism and not the circuit board.
Joe of Hays
1 Message
0
February 17th, 2017 08:00
Update as of 17 Feb 17 this is still a problem and current firmware and drivers for the perc700 does not and has not lifted the block and this is still a major problem. We have 3 servers with this current problem R510, R520, R710. We bought them all with 5 year warranties and of coarse shortly after they come off warranty the drives start to fail. Even if Dell had drives for these older servers now they would cost a fortune so we go to Amazon our favorite friend. Anyways if anyone comes across a real solution to fix this besides changing drives or scrapping the servers we would still like to know. We run about a hundred Dell servers and there is little help from any of our sales reps or Dell for this. I suggest we all start looking for other brands for future buys. We are a school district and money is hard to come by so we run servers on average 8 years and they should be fine except for hard drive replacements. It seems Dell does this to force you into buying new servers every 5 years or so great if you can pass the cost along but for us it means higher property taxes to the community or a bond.
Trickery
5 Posts
0
February 17th, 2017 09:00
We moved to Intel drives back when this happened and we stopped getting alerts. Maybe you could do the same? I just don't think the PERC really likes consumer level drives.
Filled our R720XD with - Intel DC S3500 Series 2.5" 480GB SATA III MLC Internal Solid State Drive (SSD) SSDSC2BB480G401 - No errors for years now, since I originally posted.
theflash1932
7 Technologist
7 Technologist
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16.3K Posts
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February 17th, 2017 11:00
There is not a blanket block on non-Dell drives, but they may still be blocked if they are not compatible.
Ashley-H
3 Posts
1
December 3rd, 2017 05:00
Hi Joe,
Hope this is the answer you are looking for.
I have found a way to turn off the warning in Dell OpenManage on versions above 8.5.0
Check out my blog :-
toughtechsite.wordpress.com/.../
Ashley-H
3 Posts
3
December 3rd, 2017 05:00
If anyone is still looking for a way to turn off warning notifications with non-certified drives, there is now a way to turn this off in the stsvc.ini file since 8.5.0 of Dell OpenManage Administrator.
For further info please check out:
toughtechsite.wordpress.com/.../