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PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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Hello Folks,

I'm trying to upgrade the firmware from version 6.1.1-0047 to 6.3.3-0002.

The Operation System is Windows Server 2008 R2 - Standard - x64

But the message below was displayed:

The Program cannot start or run due the incompatibility with 64-Bits versions of Windows.

I did the download for the correct version. ( By support.dell.com, the version is supported )

Do you have any idea to solve this issue?

Thanks in advance,

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Moderator
Moderator

RE: PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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Rafael_Caobianco,

The version you are updating to is the Firmware version for the Perc 6e, the 6/i is 6.3.1-0003.

This is the link that should work for you, it is designed to be launched from the OS - http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/poweredge-1950?driverId=W83M2&osC...

Let me know how it goes.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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Hi Chris,

Thank you for the quickly answer.

I successfully did the upgrade.

Now I trying to update to 6.3.3-0002, is it possible?

The file SAS-RAID_Firmware_3H5G8_WN32_6.3.3-0002_X00 is for 32 Bits.

I didn't find the version of 64bits.

Regards

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RE: PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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Rafael,

Do you have a Perc 6/e in the server as well? Or just a Perc 6/i?

If you only have the Perc 6/i installed then the latest firmware is 6.3.1-0003.

The 6.3.3-0002 is the latest for the Perc 6/e, the external controller.

Let me know if you do have the 6/e and I will get the link for you.

 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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Chris,

I have the Perc 6/i.

But inside the Dell OpenManage i'm receiving the message below:

Firmware/Driver Information for Controller PERC 6/i Integrated

Firmware version is out of date.

Firmware Version 6.3.1-0003

Latest Available Firmware Version 6.3.3-0002 

Is this correct?

Regards

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RE: PowerEdge 1950 - Controller PERC 6/i - Failed Firmare Update

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I stand corrected. Sorry about that Rafael..

Give these a try.

ftp://ftp.dell.com/FOLDER01002138M/1/SAS-RAID_Firmware_F96NR_WN32_6.3.3-0002_X00.EXE

or 

ftp://ftp.dell.com/FOLDER01000364M/8/SAS_RAID_PERC6i-int_6.3.3-0002_A00_ZPE.exe

Also, what version is your OpenManage at?

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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