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April 28th, 2023 13:00

PowerEdge T320 and Perc 6/i Firmware Update

This Forum seems to be the last chance to solve my problem...

I have an old T320 Server equipped with an Perc 6/i RAID controller card. The machine is still working well and I use it as backup server. The machine is long out of service, but I want to keep it until it dies. Our former Admin bought the machine almost empty and equipped it with a custom RAID system, which is not supported by Dell. The Perc 6/i works great in the T320 but is simply not listed as compatible by Dell. The installed Firmware is 6.2.0-0013. Dell OpenManage Server Administrator says minimum Firmware version is 6.3.3-002.

I want to update the firmware, but its simply not possible. iDRAC, Lifcycle Controller, Open Manager Enterprise all fail, because Dell never equipped a T320 with a the Perc 6/i.

The outdated Firmware is a problem, because neither the health of the controller nor the health of the physical disks are shown in iDRAC, OpenManage Enterprise or VMWare. I have to boot the machine into RAID BIOS to check health. Thats a bit laborious...

So is there any possibility to update the Perc 6/i firmware even if the card is installed in a not supported T320?

OR is there any other solution to view the health state of the physical disks in the web interface of ESXi 6.5 or OpenManage Enterprise?

Thanks in advance and have a nice weekend !

 

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May 1st, 2023 05:00

Hello Michail Glasmost,

 

You would need an 11th Generation server for the PERC6

Dell PERC 6/i Integrated Firmware Update

https://dell.to/3LoQ93q

At the bottom find:

>Compatible systems

PowerEdge 1900

PowerEdge 1950

PowerEdge 2900

PowerEdge 2950

PowerEdge 2970

PowerEdge R510

PowerEdge R610

PowerEdge R710

PowerEdge R805

PowerEdge R900

PowerEdge T610

PowerEdge T710

PowerVault DP500

PowerVault DP600

PowerVault NF500

PowerVault NF600

PowerVault NX3000

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May 1st, 2023 06:00

Dear Cahrles,

thanks for you reply, but I alredy know that the PERC 6/i was never built in or sold with a T320.

Our former Admin equiped the T320 with that PERC 6/i. So is there a solution to update the firmware of the PERC 6/i in a T320 or not?

Or is there any other solution to view the health state of the physical disks in the web interface of ESXi 6.5 or OpenManage Enterprise?

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May 1st, 2023 07:00

Hello Michail Glasmost,

 

From the Dell side; we have not validated the PERC6/I in the T320. I understand you say it has worked, it's just unsupported from Dell.  Maybe someone in the community has tried it and can share their experience.

 

You may try updating the PREC firmware using the LifeCycle Controller. Looking at your first post you may have tried this already.

Start Lifecycle Controller by pressing at system start.

In the left pane, click Firmware Update.

In the right pane, click Launch Firmware Update.

Choose: Local Drive (CD, DVD, or USB) > Supply the Windows .exe file for update.

 

https://dell.to/3AFtr26

 

You should be able to view the physical disks with:

Controller BIOS in POST

the iDRAC

 or OpenManage Server Administrator would be good to use.

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May 1st, 2023 08:00

Hello Michail Glasmost,

 

You may have to find an earlier server like a T310 to update the firmware.

 

Dell has not validated it for the T320 so unfortunately I don't have any guidance for using it on an unsupported system.

 

It looks like you are using the PERC 6/I Integrated firmware.

Try the Dell PERC 6/i Adapter firmware:

https://dell.to/3LkPqQL

 

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May 1st, 2023 08:00

Thankes Charles. I already thought of this option, but i receive the following error:

MichailGlasmost_1-1682956572659.png

The second error looks promising, because its not incompatibility. It says that the component (the perc i guess) is not in the target system inventory. So how do I get the PERC into inventory?

 

 

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May 1st, 2023 08:00

Dear Charles,

thanks again. Basically I know how to update Firmware. I tried via Lifecycle Controller and provided all 3 Perc 6/i ofirmware versions that I was able to find at Dell support site. The files ar the following:

MichailGlasmost_0-1682954074498.png

I tried via USB Stick (FAT32) and via virtual ISO, both geve me the following error:

MichailGlasmost_1-1682954157090.png

 

So I am still clueless how to update the firmware...

 

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May 1st, 2023 10:00

Hello Michail Glasmost,

 

Make sure you have Collect System Inventory on Restart (CSIOR) enabled:

-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller to check status

-Choose: Lifecycle Controller set to Enabled

-Collect System Inventory on Restart set to Enabled.

 

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May 2nd, 2023 02:00

Thanks Charles, CSIOR was already enabled. The Lifecycle Controller does recognize the PERC 6/i (so I guess it is in the inventory), but there is no way to update the firmware...

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May 16th, 2023 14:00

Well, no chance I guess...

I found out a workaround. All I want is to check the health of the physical disks. So I installed OMSA and voila there they are. Unfortunatly OMSA logs me out after some minutes (Version 9.4.0). Is there any possibility e.g. in registry or some xsl file (I already managed to pre-populate the targetmachine field there) to set the login time to infinite?

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May 16th, 2023 23:00

Hello I hardly believe that that is possible due to the security reason, I'm afraid.
(This is just for future reference for anyone visiting for firmware upgrade
https://dell.to/3OhiDzb )

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