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66695
February 18th, 2013 07:00
PowerEdge r710 failed drive will not rebuild
We have a PowerEdge r710 that is showing a drive as being offline. I have replaced the drive and its starts to rebuild then stops. I have tried 2 different new drives and still no success. The server is running 2008 and the drives are in a raid 5 configuration. Any ideas on how to get the drive to rebuild without loosing any data?
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DELL-Chris H
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February 18th, 2013 07:00
Jweiss4,
When you are adding the replacement drive, what does the controller bios or Open Manage show for the drives status when it is supposed to be rebuilding? What is the array status showing as?
Also, what is the driver and firmware version on the controller? If it is out of date it can cause issues as well.
Let me know what you find out.
jweiss4
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February 18th, 2013 07:00
Chris
The open manage shows that the drive is rebuilding. The array status shows degraded
Firmware 6.2.0-0013
Driver 2.24.00.64
DELL-Chris H
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February 18th, 2013 08:00
The controller is out of date, not drastically but still both are out. Would you run these 2 updates and then try the rebuild again?
Driver - www.dell.com/.../poweredge-r710
Firmware - www.dell.com/.../poweredge-r710
jweiss4
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February 18th, 2013 18:00
These are for a w2k3 we are running w2k8 x64 is that going to mater
DELL-Chris H
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February 19th, 2013 05:00
Sorry, was making a guess on the OS, here are the 2k8 versions.
Driver - www.dell.com/.../poweredge-r710
Firmware - www.dell.com/.../poweredge-r710
jweiss4
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February 20th, 2013 05:00
Chris
I installed the updates, then tried rebuilding from the bios and the drive will still not rebuild. This morning drive 1 stated foreign, and drive 5 stated offline.